Displaying items by tag: Internet services

The Federal Court has found that Telstra made false or misleading representations relating to the upload speed of residential broadband internet services supplied to nearly 9,000 of its Belong customers, following court action by the competition watchdog, the ACCC.

Telco provider Superloop has announced it will be supporting Ixom until at least 2028, with the water treatment and chemical distributor giant signing an expanded services contract xtending for a further three years.

Consumers and small businesses made 14,671 phone and Internet complaints between October and December 2023, an increase of 13.4 percent compared to the previous quarter, but a 17.9 percent decrease compared to the same time last year, according to the latest data from the Telecommunications Industry Ombudsman (TIO).

Internet problems have persisted for telco consumers in the three months to the end of March this year according to the latest quarterly complaints report from the Telecommunications Industry Ombudsman.

Complaints about phone and internet services decreased 33.4% in the last financial year ending 30 June 2022, but despite this poor mobile coverage was the most prominent issue for telco services, according to the latest report from the Telecommunications Industry Ombudsman (TIO).

Phone and internet complaints increased during the third financial quarter, the Telecommunications Industry Ombudsman's latest report says.

New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.

Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.

New Zealand’s major telcos Spark, Vodafone, Chorus, and 2degrees will collectively pay approximately 90% of the $10 million Telecommunications Development Levy (TDL) levy to be imposed on the telecommunications industry by the country’s competition regulator The Commerce Commission.

Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).

Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.

The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.

Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.

NBN Co, the operator of the National Broadband Network, has admitted to Australia’s competition watchdog, the ACCC, that it misled Canberra consumers who lived in areas where the NBN was operating into thinking that their telephone and Internet services supplied over the TransACT Network would be disconnected if they did not move to the NBN.

Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

Internet service provider IPSTAR Broadband is offering free satellite Internet services to regional Australians during the COVID 19 shutdown.

Telecommunications consumer group ACCAN has called on Australia’s telecommunications networks to ensure that no Australian is left offline during the COVID-19 pandemic, while welcoming the Federal Government's expansion of telehealth services during the pandemic.

ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.

More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.