Displaying items by tag: Consumer complaints

New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.

New Zealand’s competition enforcement agency The Commerce Commission has been inundated with a significant increase in consumer complaints about retailers selling online in recent weeks, prompting the regulator to issue a reminder to retailers of their obligations when they sell products online.

Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.

Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.

New Zealand’s competition regulator The Commerce Commission is working with police and taking a range of actions following the theft of computer equipment belonging to an external provider.

The Australian Communications and Media Authority has issued new rules providing regulatory safeguards for consumers moving to services delivered over the NBN – cautioning telcos to take immediate steps to embed the rules in their business practices.

The Labor Party has welcomed the scope of expansion of the Complaints in Context reporting process for the telecommunications industry, describing the proposed changes as a sensible and pragmatic measure.

Telecommunications industry lobby group Communications Alliance is not satisfied with the proposed changes to new regulatory rules on the handling of consumer complaints about telecommunications services.

The Labor Party has called on NBN Co, the builders of the national broadband network, to accelerate its efforts to address the root cause of problems affecting the migration experience of consumers moving to the network.

Macquarie Telecom group executive Luke Clifton has launched a scathing attack on the telecommunications industry, demanding what specific actions individual telcos and businesses will take to lower consumer complaints, “and then hold them to it before the industry ends up facing its own Royal Commission”.

Telecommunications and data centre provider Macquarie Telecom is opening a new network operations centre in Sydney in a move which the company says will “rescue’ at least 13 jobs which would have been moved offshore by a third-party provider.

In the wake of the latest and damning report by the Telecommunications Industry Ombudsman (TIO) on an increasing level of complaints about telcos, a new guidance has been released designed to give consumers improved fair credit management outcomes with their telecommunications providers.

New Zealand telecommunications companies and service providers cop the most criticism from the country’s consumers of all business and industry sectors, according to a new report just published by the competition enforcement and regulatory agency The Commerce Commission.

Consumer complaints about services provided by Telstra and Optus dropped in the three months from July to September, contrasting with a rise in complaints for other telecoms service providers, including Vodafone.

The Communication Alliance has lauded the telecommunications industry for an improved performance in delivery of services to customers as new figures published today show that consumer complaints to telcos about services have dropped significantly.