CX needs redefining – GCX and BCX West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift…
Pitney Bowes offers Australian retailers a global e-commerce solution Australian online retailers now have access to Pitney Bowes global e-commerce “Borderfree” solution that opens up the world as their market.
Salesforce forces some Apple and Android users to update their device If you use Salesforce1 on your Android or iOS phone, make sure it is one that the company will support as its Winter 17 release,…
Cut the noise – just help me, please Customers are getting increasingly good at blocking interruptive marketing and sales tactics. Be it via ad-blockers, junk mail filters, or just tuning out, the old…
HR and Technology – more resources HR and technology are becoming more intertwined. It is being used to screen applicants, scour social media, gauge sentiment, big data is its friend, and…
Integration in a hybrid environment iTWire visited MuleSoft's San Francisco headquarters to hear from the horse's - the mule's? - mouth about why integration is still so important.
NEC contracted to build new system to support apprenticeships NEC is to implement and host a new IT platform to improve the services provided to apprentices and their employers throughout Australia under a new…
HR + Tech = modern workforce HR Departments must embrace digital disruption and proactively engage with workers to meet the expectations of a diverse millennial workforce.
Inbound marketing gets tick of approval over outbound: survey So-called inbound marketing – or the creation of content for distribution and promotion across social channels – is preferred ahead of outbound marketing which uses…

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