Displaying items by tag: Southern Phone

The Australian Communications and Media Authority (ACMA) fined Southern Phone $244,140 for failing to deal with customer complaints.

Smaller broadband providers are giving major telcos a run for their money: Vocus and Aussie Broadband gained almost 62,000 services while Telstra and TPG Telecom declined by 76,000 in total during the June quarter, according to ACCC’s latest NBN Wholesale Market Indicators Report.

Eight telcos have breached the Telecommunications Consumer Protections Code after they failed to provide a warning to help customers avoid service restrictions, suspensions, or disconnections, the Australian Communications and Media Authority found.

Residents using the 25Mbps speed tier grew from 125,000 to approximately 1.4 million or 16% of the NBN wholesale market in the March 2023 quarter, according to figures showed by ACCC’s latest NBN Wholesale Market Indicators Report.

Internet problems have persisted for telco consumers in the three months to the end of March this year according to the latest quarterly complaints report from the Telecommunications Industry Ombudsman.

With early indicators suggesting the satellite network appears to remain robust despite an increase in data usage during the first month trial of the Sky Muster Plus, broadband operator NBN Co is extending its reach to include around 15,000 eligible participants (previously 10,000).

Telecoms industry veteran David Joss has joined SaaS platform provider Prvidr as its new CEO as the company further expands its client base and industry verticals.

Phone and internet complaints increased during the third financial quarter, the Telecommunications Industry Ombudsman's latest report says.

Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.

Aussie Broadband managing director Phillip Britt has taken out the Australian communications industry’s most prestigious accolade, with the award of the title of Communications Ambassador 2020 at this year’s ACOMM awards.

Telecommunications industry regulation veteran Fay Holthuyzen has taken out the top award as the Australian Communications Ambassador 2019 at the 13th Annual Communications Alliance ACOMM Awards in Sydney.

Eleven telcos have been warned by the communications regulator, the Australian Communications and Media Authority, for failing to tell potential new customers that they do not provide priority assistance services, or failing to name a telco that does.

Mobile virtual network operator amaysim has sold its fixed line broadband customer base to regional telecommunications operator Southern Phone for about $3 million in a transaction expected to be completed by the end of the month.

Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.