Displaying items by tag: Optus

Sky Television New Zealand has decided to use a Korean satellite in place of a failing Optus satellite as a stop gap measure to keep its satellite TV service operational.

Optus and TPG Telecom’s regional network sharing arrangement is officially live, effectively doubling the coverage of Australia's second and third largest mobile network operators in regional areas of the country.

GUEST OPINION:  Every click and swipe might feel like fleeting moments online, however, our digital footprints are enduring records that can be analysed, monetised, and sometimes weaponised.

Australian fibre infrastructure provider Superloop has entered into an agreement to acquire telecoms operator Optus’ subsidiary Uecomm, including its network of fibre assets.

• Great Southern Bank has reduced customer wait times to just 30 seconds for 80% of calls, demonstrating a significant improvement in operational efficiency, response and service quality.
• The cloud based NICECXone system has empowered Great Southern Bank’s contact centre agents to resolve customer inquiries more effectively, contributing to higher customer satisfaction and streamlined operations.
• Optus and NICE’s partnership with Great Southern Bank showcase a commitment to leveraging advanced technology for real-world impact, supporting customers during times of financial distress and enhancing overall service reliability.

COMPANY NEWS: Following its successful implementation in two of Great Southern Bank’s national hubs, Optus, one of Australia’s leading telecommunication providers and Australia’s largest contact centre service provider is rolling out the contact centre of the future experience across further bank locations. To fulfil this project Optus, selected NICE, a global leader in AI-powered self-service and agent-assisted customer experience (CX) software for contact centres to overhaul the bank’s contact centre operations and deliver a more positive customer and employee experience.

Australian telecoms provider Optus has partnered with NICE, a provider of AI customer service automation solutions, to overhaul Great Southern Bank's contact centre operations.

The telecommunications industry has launched the “Love Is” Tech Abuse Awareness campaign, an initiative, led by Telco Together Foundation in collaboration with its member organisations and eSafety.

The Australian Communications and Media Authority (ACMA) is seeing a rise in SMS telco impersonation scams and is warning people to be on the lookout.

COMPANY NEWS:   Australian-founded global education provider ensures continued success in evolving sector with future-proofed technologies from Macquarie Telecom

Two telecommunications bodies - one representing telecoms consumers and the other industry participants - have lambasted Australia's second largest telco Optus after consumer and competition watchdog the ACCC announced it was taking the telco to court for alleged sales misconduct.

The Australian Competition and Consumer Commission (ACCC) has commenced proceedings in the Federal Court alleging that Australia's second largest telco Optus engaged in unconscionable conduct across multiple regions, including Darwin, Mount Isa and others.

Australia's second largest telecoms operator Optus will begin switching off its 3G network from 28 October 2024, potentially impacting millions of subscribers still using the old wireless technology.

Australian telcos received fewer complaints in 2023-24 but took longer to resolve, according to the Australian Communications and Media Authority’s (ACMA) 2023-24 telco complaint data.

A senate inquiry that probed last year's Optus outage has listed recommendations including the emergence of "large-scale network roaming" and "mutual assistance arrangements for major outages" to prevent the impact of future incidents of similar scale.

Almost one in two students struggle to figure out whether approaches from “friends,” or online messages are credible or a scam, according to an Optus survey of 1,000 students across Australia.

Telco challenger alliance Commpete said in a statement it will respect the Australian Competition and Consumer Commission’s (ACCC) decision to approve Optus and TPG Telecom’s 11-year network sharing deal.

ACCAN has called on medical authorities to take urgent action to ensure that up to 200,000 medical implant recipients are aware of the health threat posed by the “looming 3G network shutdown”.

The Australian Competition and Consumer Commission (ACCC) has approved Optus and TPG Telecom's 11-year network sharing agreement.

Wholesale broadband operator NBN Co has appointed Vocus CEO Ellie Sweeney as its new CEO.

The government will legislate new rules and enforceable standards on how Australian telcos should communicate outages to their customers.