GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: An omni-channel contact centre can help your business service its customers more effectively but rolling one out is not without its pitfalls.
Communications workflow platform provider Whispir has recorded its strongest quarterly customer growth ever for the first quarter ending 30 September 2020, onboarding 35 net new customers during the quarter to bring its total customer count to 665.
Optus has opened a new store in Brisbane which it says is its “most sophisticated” national flagship store, giving customers and visitors a taste of its “vision for the future” of its retail stores.
Progress is also being made on upgrading the HFC network, with forecasts that the end of 2021 most users on[…]
Great news, Vodafone/TPG is truly giving Telstra and Optus some real competition!
Better late than never. But not the long term replacement plan needed to bring millions of Australians into the 21st[…]
Why anyone would believe the cut and paste print, with an occasional poorly researched article from the MSM print division,[…]
This is so moronic. Anyone with a modicum of knowledge can easily navigate around any fences designed to stop people[…]