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Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.

Telstra has labelled criticism of its internal job allocation systems by the CEPU Communications Union chief Shane Murphy as “grossly misleading".

Published in Telecoms & NBN

The rate of consumer complaints in Australia about telecommunications services fell further in the most recent quarter – generating the best results seen since 2015.

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