Displaying items by tag: telcos

Thursday, 22 December 2022 10:35

New phone numbering arrangements: ACMA

Changes to Australia’s Telecommunications Numbering Plan to further support scam reduction activities and improve the allocation of phone numbers, have been announced by the telecommunications industry regulator the Australian Communications and Media Authority (ACMA).

Published in Technology Regulation

Most telcos have tended to save their best smartphone or service discounts and incentives for new customers but that is set to change as telcos will now instead offer best discounts and rewards to existing customers that use digital e-care and sales tools that do not need a human agent support, according to a GlobalData prediction.

Published in Business Telecoms

Australians are remaining loyal to their mobile providers even if it costs hundreds of dollars, a Finder research reveals.

Published in Market

Smaller broadband providers increased their market share in the NBN wholesale market in the June quarter 2022, and a record number of telcos now have their networks connected to the NBN at all of the available physical locations, according to a new report by the competition regulator, the ACCC.

Published in Telecoms & NBN

Telco Circles Australia (trading as Circles.Life) has paid a $199,800 infringement notice for failing to undertake required customer identity checks.

Published in Technology Regulation
Thursday, 19 August 2021 16:55

Record results for FSG

Rural and regional telecommunications carrier Field Solutions Holdings has reported record results for the 2021 financial year.

Published in Listed Tech

COMPANY NEWS:  Aussie Broadband has been ranked 16th in the 'Best Workplaces in Australia 2021'  list (medium business), by Great Places to Work.

Published in Market

British telco BT and Microsoft have announced a new strategic partnership designed to accelerate innovation across enterprise voice, cyber security and industry-focused services in sectors from digital manufacturing to health, "setting businesses" in the UK and around the world back to growth.

Published in Strategy

Millions of Australian consumers will pay more for their mobile phone plans after recent price increases by all three big telco companies, according to new analysis by the competition regulator, the ACCC.

Published in Mobility

COMPANY NEWS: Aussie Broadband is delighted to announce that it has won Internet Service Provider of the Year in the 2020 Roy Morgan Annual Customer Satisfaction Awards.

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

Published in Guest Opinion

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

Published in Telecoms & NBN

Customers frustrated with poor service will soon be given more freedom to change providers, and the telco sector must adapt to remain competitive.

Published in Telecoms & NBN

New Zealand’s largest telco Chorus will be able to earn revenues of NZ$689 million in 2022 increasing to NZ$786 million in 2024 under new revenue caps and price-quality guidelines for the telecoms sector announced by the country’s competition regulator, The Commerce Commission.

Published in Telecoms & NBN

Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’

Published in Telecoms & NBN

Australia’s second largest telco Optus says that in 10 years working together with global anti-phishing and online brand protection company FraudWatch they have taken down more than 3,171 phishing emails, brand abuse, fake mobile apps and fake social media sites.

Published in Security

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), has signed a memorandum of understanding (MOU) with the Australian Financial Crimes Exchange (AFCX) which enables the exchange of information about unauthorised mobile number porting when it’s used for scams, fraud and financial crime.

Published in Technology Regulation

The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.

Published in Telecoms & NBN

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