Displaying items by tag: telcos

Changes to Australia’s Telecommunications Numbering Plan to further support scam reduction activities and improve the allocation of phone numbers, have been announced by the telecommunications industry regulator the Australian Communications and Media Authority (ACMA).

Most telcos have tended to save their best smartphone or service discounts and incentives for new customers but that is set to change as telcos will now instead offer best discounts and rewards to existing customers that use digital e-care and sales tools that do not need a human agent support, according to a GlobalData prediction.

Smaller broadband providers continued to increase their share in the NBN wholesale market and expand their presence across the NBN in the September quarter 2022, the ACCC reports.

Australians are remaining loyal to their mobile providers even if it costs hundreds of dollars, a Finder research reveals.

Smaller broadband providers increased their market share in the NBN wholesale market in the June quarter 2022, and a record number of telcos now have their networks connected to the NBN at all of the available physical locations, according to a new report by the competition regulator, the ACCC.

Telco Circles Australia (trading as Circles.Life) has paid a $199,800 infringement notice for failing to undertake required customer identity checks.

Telecoms industry veteran David Joss has joined SaaS platform provider Prvidr as its new CEO as the company further expands its client base and industry verticals.

Rural and regional telecommunications carrier Field Solutions Holdings has reported record results for the 2021 financial year.

COMPANY NEWS:  Aussie Broadband has been ranked 16^th in the 'Best Workplaces in Australia 2021'  list (medium business), by Great Places to Work.

British telco BT and Microsoft have announced a new strategic partnership designed to accelerate innovation across enterprise voice, cyber security and industry-focused services in sectors from digital manufacturing to health, "setting businesses" in the UK and around the world back to growth.

Millions of Australian consumers will pay more for their mobile phone plans after recent price increases by all three big telco companies, according to new analysis by the competition regulator, the ACCC.

COMPANY NEWS: Aussie Broadband is delighted to announce that it has won Internet Service Provider of the Year in the 2020 Roy Morgan Annual Customer Satisfaction Awards.

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

Customers frustrated with poor service will soon be given more freedom to change providers, and the telco sector must adapt to remain competitive.

New Zealand’s largest telco Chorus will be able to earn revenues of NZ$689 million in 2022 increasing to NZ$786 million in 2024 under new revenue caps and price-quality guidelines for the telecoms sector announced by the country’s competition regulator, The Commerce Commission.

Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’

Australia’s second largest telco Optus says that in 10 years working together with global anti-phishing and online brand protection company FraudWatch they have taken down more than 3,171 phishing emails, brand abuse, fake mobile apps and fake social media sites.

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), has signed a memorandum of understanding (MOU) with the Australian Financial Crimes Exchange (AFCX) which enables the exchange of information about unauthorised mobile number porting when it’s used for scams, fraud and financial crime.

The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.