Displaying items by tag: residential consumers

Internet problems have persisted for telco consumers in the three months to the end of March this year according to the latest quarterly complaints report from the Telecommunications Industry Ombudsman.

Complaints about phone and internet services decreased 33.4% in the last financial year ending 30 June 2022, but despite this poor mobile coverage was the most prominent issue for telco services, according to the latest report from the Telecommunications Industry Ombudsman (TIO).

Complaints about internet services replaced complaints over mobile services as the most complained about service type in the last financial year, according to the latest Telecommunications Industry Ombudsman report.

The CSIRO had launched a new data portal to track residential energy efficiency progress to support the next wave of sustainable homes.

Ahead of the imposition of new telecommunications consumer protection rules for NBN migration, the Telecommunications Industry Ombudsman has revealed that residential consumers and small businesses made 27,195 complaints about telecoms services over the 12 months of the last financial year.