Displaying items by tag: complaints

New Zealand competition regulator The Commerce Commission has filed criminal charges against HelloFresh New Zealand, alleging the company misled consumers in cold calls used to “re-activate” customers who had cancelled the food delivery service.

The ACCC has instituted legal proceedings in the Federal Court against The Bradford Exchange Ltd for allegedly making false or misleading representations in its advertising of collectable coins and ingots in breach of the Australian Consumer Law.

Quarter 1 data released by the Telecommunications Industry Ombudsman (TIO) has revealed that nearly a third of complaints made by telco consumers to the TIO came back unresolved between July and September of 2024.

The Australian Banking Association says consumer protections have been strengthened by the updated Banking Code of Practice, providing customers with safeguards that are in addition to the law.

Telecommunications industry body Communications Alliance has welcomed a further 16.5% fall in the volume of customer complaints to the Telecommunications Industry Ombudsman (TIO) at a time of “financial stress for many Australians”.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunications industry body, Communications Alliance.

Internet problems have persisted for telco consumers in the three months to the end of March this year according to the latest quarterly complaints report from the Telecommunications Industry Ombudsman.

The Telecommunications Industry Ombudsman (TIO) received over 3,000 complaints from consumers experiencing financial hardship over the last 12-months to the end of March this year.

Residential consumers and small businesses lodged only 16, 310 complaints between July to September 2022, a decrease of 8.6% compared to the previous quarter and 23.9% compared to the same period last year, according to the Telecommunications Industry Ombudsman’s Quarter One Complaints Report.

Telco complaints per 10,000 services decreased by 7.9% in 2021-2022, according to figures provided by the Australian Communications and Media Authority.

Complaints about phone and internet services decreased 33.4% in the last financial year ending 30 June 2022, but despite this poor mobile coverage was the most prominent issue for telco services, according to the latest report from the Telecommunications Industry Ombudsman (TIO).

New Zealand’s consumer competition regulator The Commerce Commission has recommended that consumers buying online for Christmas do their research before using an online store for the first time and check any statements on the website about when the goods will be delivered. 

Complaints to the Telecommunications Industry Ombudsman (TIO) over the past 12 months have fallen across TPG Telecom’s major brands Vodafone, TPG and iiNet, as the company says it continues its focus on improving customer experience.

Australian Internet Service Providers (ISPs) have been requested to block more illegal offshore gambling websites by the telecommunications industry regulator ACMA as the authority continues its rigorous campaign against illegal gambling.

It's reportedly only a "small decrease" in complaint rates, but at least complaints are down, and not up.

The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.

Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.

Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.