Displaying items by tag: Outage

GUEST RESEARCH:  Findings from 1,700 technology professionals in 16 countries reveal alarmingly high costs of downtime, key drivers for observability adoption, and the business value that organisations derive from observability.

GUEST OPINION:  What a Friday! The scale of today's global IT outage is unparalleled in recent history. It serves as a stark reminder that our entire world is powered by digital experiences and that the internet is neither magically infallible nor inherently resilient. This is a reminder you need to manage and control change: Don't blindly update software or change configuration.

GUEST RESEARCH:  New Relic State of Observability for IT and Telecommunications report shows 43% of respondents say the adoption of AI technologies are driving the need for observability, and 56% have a preference for a single observability platform

Singtel Optus has announced that Stephen Rue will be moving from the position of chief executive at NBN Co to occupy the vacant seat at Optus in November.

The government will begin to implement a set of reforms and rules to improve the emergency call service including a real-time network information during outages and forming a new body in charge to monitor the Triple Zero system, as part of its official response to the review into last year's Optus outage, which affected millions of consumers, businesses, and emergency services.

GUEST OPINION:  At Dynatrace’s recent global conference, a conversation with the CIO of an Asia Pacific digital bank was recounted and held up as emblematic of the future direction for many business transformations.

GUEST OPINION:  When an outage or disruption occurs, there’s immediate uncertainty as to what happened, where and why. Uncertainty is inevitable in the early stages of any outage while root cause analysis is underway.

Consumers and small businesses made 14,671 phone and Internet complaints between October and December 2023, an increase of 13.4 percent compared to the previous quarter, but a 17.9 percent decrease compared to the same time last year, according to the latest data from the Telecommunications Industry Ombudsman (TIO).

GUEST OPINION:  Connecting with students digitally and keeping their data safe will be key priorities for Australian universities over the next 12 months.

GUEST OPINION:  Connecting with students digitally and keeping their data safe will be key priorities for Australian universities over the next 12 months.

A government submission that sought to explain the impact of the Optus outage has revealed two out of three federal communications department staff with Optus mobiles could not dial the Triple Zero on the morning of the Optus outage.

The chief executive of Optus has resigned in the wake of the massive 8 November outage, but who are the top candidates set to replace her and lead the embattled telco company?

Optus chief executive Kelly Bayer Rosmarin has resigned just a couple of days after she appeared at a Senate inquiry into the massive outage suffered by the telco at the beginning of the month.

Australia's biggest telecommunications provider Telstra claimed it has gained new customers following the 14-hour Optus outage last week, but the exact number of disappointed customers who were inconvencienced was yet to be determined.

Telco Singtel Optus says the massive outage it experienced on 8 November was due to a regular upgrade going wrong and fouling up its network.

MVNO Boost, which resells Telstra's mobile services, claims it has experienced five times its daily business on the day when Optus suffered its catastrophic outage.

Telco Singtel Optus has offered eligible post-paid customers, both businesses and consumers, an extra 200GB of data as compensation for the massive outage on Wednesday.

Telco Singtel Optus which was hit by an outage of its mobile and broadband services at 4am on Wednesday says some some services across fixed wireless and mobile have been restored.

Singtel Optus has been affected by a national outage since 4am on Wednesday, with its 10.2 million customers unable to make mobile calls or use NBN services.

The website of the Bendigo and Adelaide bank went down at about 5.30am AEDT on Thursday and has just come back up after an outage of 4-1/2 hours..