Displaying items by tag: Telco services

Complaints about phone and internet services decreased 33.4% in the last financial year ending 30 June 2022, but despite this poor mobile coverage was the most prominent issue for telco services, according to the latest report from the Telecommunications Industry Ombudsman (TIO).

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), is backing reform of current regulatory safeguards in the telecommunications sector.

The Australian Mobile Telecommunications Association (AMTA) and telecommunications lobby group Communications Alliance have issued the first edition of Keeping Australians Connected, providing guidance and industry advice around the delivery of telecommunications services in the wake of the COVID-19 pandemic,

ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.

Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.

New Zealand’s competition regulator The Commerce Commission has revealed increasing concern over service quality and the growing number of consumer complaints about retail telecommunications in the country.

New Zealand's competition enforcement and regulatory agency, The Commerce Commission, will continue to regulate telephone number portability, but has proposed changes to improve its efficiency and workability.