Displaying items by tag: Service

Leaders Achieve Up to 3X Revenue Growth and 1.7X Customer Lifetime Value

GUEST OPINION:  Tracy Tanti can finally begin to reap the rewards from the digital transformation she led for Funlab, the company which owns and operates entertainment venues such as Strike and Holey Moley.

Company continues to lead the third-party software support and innovation solutions market, focusing on delivering strategic, operational and financial success for its clients

COMPANY NEWS: Rimini Street, a global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP and VMware software, today announced it has been honoured by clients and the industry with multiple buyer’s choice, service and leadership awards, recognising its commitment to delivering top-quality service and deep value for its clients.

GUEST OPINION:  Is attempting to do more with less on the agenda for your organisation in 2025? If the answer is yes, you’re in good company. Today’s challenging economic landscape – rising interest rates, persistent inflation and an ongoing cost-of-living crisis – is continuing to make things tough for Australian businesses.

IT service provider Interactive has appointed Angela Logan-Bell as the new Head of Sales for Cloud.

Ah, MSPs. They help you with IT services and support, but it’s all too easy for your concerns to be lost in ‘ticket tennis’ and to find yourself stuck in a bad romance. It doesn’t need to be that way, says Versent.

Businesses across all industries have rapidly adapted their processes and network infrastructure in various ways over the past few years as they've adapted to new ways of working. TeamViewer vice president of sales ANZ Emad Afghani explains the challenges your business needs to overcome to deliver excellent remote work service support.

GUEST INTERVIEW: Have you seen the me&u QR codes at Opera Bar tables and hundreds of other venues across Australia - or even the UK and US? Delivering menus digitally on your device while letting you order instantly saves tons of time, lets venues serve more people properly even with fewer staff, dishes up delicious data and awesome analytics, and even makes leaving a venue as easy as popping out of an Uber without needing to fiddle with credit cards or bills. It's massively transformational, with me&u CEO Katrina Barry joining iTWireTV to explain it all, and more!

GUEST INTERVIEW: Have you seen the me&u QR codes at Opera Bar tables and hundreds of other venues across Australia - or even the UK and US? Delivering menus digitally on your device while letting you order instantly saves tons of time, lets venues serve more people properly even with fewer staff, dishes up delicious data and awesome analytics, and even makes leaving a venue as easy as popping out of an Uber without needing to fiddle with credit cards or bills. It's massively transformational, with me&u CEO Katrina Barry joining iTWireTV to explain it all, and more!

Likewize has applied the familiar 'mobile mechanic' concept from car servicing to smartphone and tablet repair.

IFS has launched its new IFS Cloud platform, bringing together all of the IFS industry capabilities and functionality depth together on a single API-based platform, promising next-gen "embedded digital innovation."

I've run internal IT teams, hired outsourcing companies, and consulted to others. With years of experience under my belt I’ve formed the view there are three traits - three values if you will - I believe are essential for excellence in service delivery. Here are the Three Amigos to help bring them to life.

The Communications Alliance has noted that ACCAN’s release of a customer survey from February and March of this year lists positives and negatives. 

"Independent cyber security consultancy" Foregenix has launched its Digital Forensics & Incident Response services, a "managed service that combines hands-on support from Foregenix’s Threat Intelligence Team and Serengeti", its "threat-hunting technology".

Australian tech start-up Teleportivity has launched its updated comm-tech platform at CeBIT 2018, which "captures the effectiveness of face-to-face communication by connecting users to a human operator through digital screens" so businesses can redistribute staff to any location instantaneously.

A new report from Ericsson's Consumer and IndustryLab explores the future of customer interactions with telcos, suggesting that, coupled with AI and automation, the zero-touch customer experience could be a touch of genius in customer service.

We're told it's rare for there to be a dispute on the eftpos network, but to ensure any such disputes are resolved quickly and easily, eftpos has launched a new service for a better consumer experience.

The ACCC has announced "a public inquiry to determine whether NBN wholesale service standard levels are appropriate, and to consider whether regulation is necessary to improve customer experiences".

Clever countermover Kogan is always outmanoeuvering competitors, with his latest cunning stunt a countenancing face-off that makes Kogan's 16GB-laden and best unlimited mobile plan free, for 30 days - but only for 96 hours.

The Telecommunications Industry Ombudsman (TIO) report launched today reveals 112,518 new complaints in the last financial year. Mobile complaints fell, but Internet and NBN complaints rose sharply.