Displaying items by tag: Chatbots

GUEST OPINION : A two-tiered approach to customer service, comprising AI and human agents, can simultaneously produce support and brand-building outcomes.

GUEST OPINION:  Is attempting to do more with less on the agenda for your organisation in 2025? If the answer is yes, you’re in good company. Today’s challenging economic landscape – rising interest rates, persistent inflation and an ongoing cost-of-living crisis – is continuing to make things tough for Australian businesses.

• Red Hat Enterprise Linux AI becomes a preferred platform for AI deployments on Dell PowerEdge servers
• Dell PowerEdge servers to be the first servers validated for Red Hat Enterprise Linux AI to help customers more seamlessly develop, test and run large language models (LLMs) to power enterprise applications

COMPANY NEWS:  

• The vast majority (80%) have increased their year-on-year investment in generative AI
• Three quarters agree it is helping drive revenue and innovation
• Almost all organizations (97%) allow employees to use generative AI in some capacity

GUEST OPINION: Generative Artificial Intelligence (genAI) has been the tech story of 2023 as organisations scrambled to adopt the technology in the enterprise. Chatbots, automated report generation and personalised emails are just the tip of the iceberg of how GenAI -drives creativity and productivity while improving customer experience.

Chatbots are the most popular AI-powered marketing tool today, but companies recognise the opportunity to do more — and are prioritising data quality in order to get there

GUEST RESEARCH: New research from Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, shows that AI automation has emerged as the primary means by which businesses are looking to grow revenues and operate efficiently.

Chatbots are the most popular AI-powered marketing tool today, but companies recognise the opportunity to do more — and are prioritising data quality in order to get there

GUEST RESEARCH: New research from Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, shows that AI automation has emerged as the primary means by which businesses are looking to grow revenues and operate efficiently.

GPU maker Nvidia and machine learning collaboration platform operator Hugging Face are working together to provide generative AI supercomputing to the developers of large language models and other advanced AI applications.

GUEST OPINION: Half a year ago, OpenAI introduced ChatGPT, an innovative chatbot powered by generative AI and capable of providing responses to a wide range of inquiries. In a matter of just a few months, it garnered over 100 million users, making it the fastest-growing application in history. The success of ChatGPT underscores the surging popularity surrounding generative AI, a technology that is reshaping our perception of artificial intelligence.

Over the past year we’ve witnessed dramatic strides in AI development and huge shifts in public perceptions of the technology.

Chatbots like OpenAI’s ChatGPT and LLMs like GPT-4 have demonstrated remarkable abilities to communicate fluently and perform at or near the highest level on a broad range of cognitive assessments.

GUEST OPINION: Conversational AI platforms are advancing quickly, with low and no-code options making it easier than ever to build systems that interpret natural language, infer context and integrate with business systems. However, rushing into building a chatbot without proper planning and design can lead to problems down the road.

Most telcos have tended to save their best smartphone or service discounts and incentives for new customers but that is set to change as telcos will now instead offer best discounts and rewards to existing customers that use digital e-care and sales tools that do not need a human agent support, according to a GlobalData prediction.

Melbourne-based marketing and communications agency Think HQ claims development of an Australian-first chatbot that enables the Victorian Government to engage with multicultural communities and share vital information in eight languages.

GUEST OPINION: A more intelligent approach to using chatbots is fast emerging.

Consumers in the Asia region have significantly increased their use of digital channels to engage with businesses and service providers since the outbreak of COVID-19.

Telemedicine will save the healthcare industry US$21 billion in costs by 2025, rising from US$11 billion in 2021, according to a new global study.

GUEST OPINION by Quan Pham, Founder and CEO at PI.EXCHANGE: The rapid development and increasing capabilities of a range of artificial intelligence (AI) tools is delivering some significant benefits to businesses around the world.

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Progress senior vice president for APJ John Yang believes a good content management system is essential for delivering a good customer experience.