Displaying items by tag: customer

Wisr Limited (ASX:WZR)has announced the appointment of Álvaro Carpio Colón as Chief Innovation Officer.

Company creates new executive role to drive the interlock between innovation and customer experience

COMPANY NEWS:  Avalara, Inc., a leading provider of tax compliance automation software for businesses of all sizes, today announced it has been named to G2's 2025 Best Software Awards, earning an award for G2's Best Accounting and Finance Products 2025. This is Avalara's third inclusion in G2's Best Software Awards.

GUEST OPINION:  Tracy Tanti can finally begin to reap the rewards from the digital transformation she led for Funlab, the company which owns and operates entertainment venues such as Strike and Holey Moley.

COMPANY NEWS:  Dynatrace is committed to helping global enterprise customers observe and understand their complex IT environments to achieve greater resilience and reliability

With a perfect 5 out of 5 score for Support Experience, Sysdig becomes the only company to achieve top customer ratings for both CNAPP and CSPM by Gartner Peer Insights

GUEST OPINION:  The bustling holiday travel season is a key business opportunity for Australian airlines and travel companies. Ensuring the smooth and reliable operation of essential systems and processes during this peak period is crucial for providing seamless customer experiences, boosting revenue, and building long-term customer loyalty. However, to succeed, the industry must contend with a growing challenge – sophisticated bots enhanced with cutting-edge artificial intelligence (AI) technology.

GUEST OPINION:  Future-focused C-suite banking forecasts: major shifts in customer experience, revenue models, and tech infrastructure

V200 expands Motorola Solutions’ enterprise security offerings for customers in retail, healthcare, hospitality and education

COMPANY NEWS: 95% of end users expressed willingness to recommend SentinelOne’s MDR services

COMPANY NEWS:  Leapfrogs Today’s Limited AIOps and Chatbot Solutions, Reduces Time Spent on Complex Tasks from Hours to Minutes

GUEST RESEARCH:  While 88% of IT professionals are exploring building GenAI-powered apps, security and governance concerns and talent shortages are stalling projects

Twilio Segment’s Linked Audiences Beta now available for Amazon Redshift

Twilio Segment and AWS customers gain expanded capabilities to drive smarter, more personalised customer interactions and stronger business outcomes

COMPANY NEWS:  Company Named In The Australian Financial Review’s Fast 100 List for 2024

COMPANY NEWS:  Prvidr, a leading Customer Lifecycle Management Platform for the subscription economy, today announced it has signed a new three-year contract with telecoms operator, Yomojo, underlying both companies’ commitment to providing robust consumer and business mobile, broadband and voice products using Prvidr’s advanced technology.

GUEST OPINION:  You might have a great product, but that’s no longer enough to keep your business growing or have customers come back.

Ever ticked “email me” on a website form and then quicker than you can close your browser tab, your phone starts ringing? It’s like ordering a flat white and getting a long black instead – not exactly what you were after. You might even take the drink, but you probably wouldn’t return to that place? If that rings true you would be part of the 94% of Australian’s that generally want what they asked.

The primary concern of most businesses in the IT industry is conforming to regulations to avoid fines, costs, and penalties. Large companies may face huge penalties if they don't comply with regulations. Aside from that, you would also want to comply with the regulations without exceeding your budget. Based on these concerns, more and more companies are looking for alternative ways to comply with regulations and keep their budget intact.

Artificial intelligence is changing the banking business, with major implications for both traditional and new banks. This shift in the banking industry from traditional, data-driven AI to sophisticated generative AI which offers unprecedented levels of efficiency and customer engagement. In the banking industry, generative AI has the potential to increase productivity by 5% and decrease worldwide spending by $300 billion, according to McKinsey's 2023 banking report. 

COMPANY NEWS:  Kore.ai, a leader in enterprise conversational and generative AI platform technology, today announced the appointment of Richard Oldham as Head of Pre-Sales and Technology for Australia and New Zealand further advancing the company’s presence in the region.