Displaying items by tag: ACCAN

Two telecommunications bodies - one representing telecoms consumers and the other industry participants - have lambasted Australia's second largest telco Optus after consumer and competition watchdog the ACCC announced it was taking the telco to court for alleged sales misconduct.

The Minister for Communications will direct the Australian Communications and Media Authority (ACMA) to legislate an enforceable industry standard to ensure appropriate support is provided to telco customers experiencing domestic and family violence (DFV).

The Australian Competition and Consumer Commission (ACCC) announced it included Elon Musk's telco Starlink as a reporting entity under the Internet Activity Record Keeping and Reporting Rules.

ACCAN has called on medical authorities to take urgent action to ensure that up to 200,000 medical implant recipients are aware of the health threat posed by the “looming 3G network shutdown”.

The Australian Communications Consumer Action Network (ACCAN) has appointed Carol Bennett as Chief Executive Officer.

Communications Alliance members and stakeholders have met more than 70 times in recent months to introduce draft reform packages to the Telecommunications Consumer Protections (TCP) Code.

Ninety percent of Australians think that telcos should provide an affordable internet plan as standard so that everyone can remain connected, according to new research conducted by the ACCAN last April.

The ACCAN is urging the ACCC to reject the NBN’s latest proposal to change its Special Access Undertaking due to concerns with the skyrocketing prices of home broadband services along with a lack of service quality.

Approximately 900,000 Australian households still do not have an in-home internet connection despite an increase in remote learning, telehealth services, and work from home arrangements in the last two years, the Australian Communications Consumer Action Network has revealed.

The Telecommunications Industry Ombudsman’s Quarter Two Complaints Report shows phone and internet complaints declined for the fifth consecutive period.

On Wed 10 November, 2021, from 9am AEDT to 4.30pm, ASCCA's tech conference will be opened by beloved entertainer Kamahl, the event is jam-packed with very timely topics, top-notch spekears, info that will improve your life and more, including, Nokia smartphones and Acronis Cyber Protect software as prizes, the conference is not only aimed at seniors, but everyone who is a 'future senior', too.

Complaints about phone and internet services decreased 6.1% in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complaints to the Telecommunications Industry Ombudsman (TIO), highlighted in the Annual Report 2020-21 published today.

Commpete, an alliance of challenger telecommunications companies, is to be principal sponsor of the Australian Communications Consumer Action Network’s (ACCAN) ACCANect conference.

The Australian Communications Consumer Action Network has acknowledged how there is a need for accessible, proactive, and timely hardship assistance for communications consumers experiencing financial difficulties, as detailed in the latest Telecommunications Industry Ombudsman's latest systemic report.

The board of the Australian Communications Consumer Action Network (ACCAN) announced that ACCAN’s CEO of 11 years, Teresa Corbin, will be leaving at the end of October 2021 to take up an exciting new career opportunity.

The Australian Communications Consumer Action Network (ACCAN) is requesting telecommunications company NBN Co to provide low-income affordable broadband to Australians facing extended lockdowns.

The Australian Communications Consumer Action Network (ACCAN) has promoted Andrew Williams to deputy chief executive officer and Meredith Lea to the new role of policy manager.

The Communication Alliance (CommsAlliance) announced that Australia’s telecommunications providers have agreed to extend the operating principles put in place by the industry to help keep people connected throughout COVID-19 and assist with financial hardship resulting from the pandemic.

ACMA has published its telco complaints-handling data for the quarter ended December 2020, with the Communications Alliance noting complaints have dropped 40% of a 2 year period

Australia’s consumer voice on communications issues, the Australian Communications Consumer Action Network (ACCAN), has cautioned that consumers may seek alternative home broadband solutions, like 5G, if NBN prices are not addressed.