Displaying items by tag: Telco

COMPANY NEWS:  Prvidr, a leading Customer Lifecycle Management Platform for the subscription economy, today announced that it has opened an office in Townsville to serve an expanding customer base both in Queensland and across Australia.  At the same time, the new office will enable Prvidr to support technology skills development within the Far North Queensland region.

The Australian Communications Media Authority (ACMA) has directed telco NetSIP to comply with Australia’s phone scam rules after its investigation found the telco breached monitoring, information-sharing and reporting obligations.

COMPANY NEWS: Fixed wireless and wholesale network infrastructure provider Swoop Holdings has strengthened its senior leadership team with the appointment of Anthony Camilleri to the role of Head of Infrastructure at Swoop.

In an era of rapid technological advancements, agility is crucial for staying competitive. The ability to quickly adapt to new trends and technologies often distinguishes thriving businesses from those merely surviving.

Residential infrastructure, Internet Service Provider and mobile virtual network operator Swoop has announced a 14 percent increase in revenue year-on-year to $88.9 million and an underlying EBITDA of $16.4 million - up 6.4 percent year-on-year within its core-business.

Australia’s largest telco Telstra has claimed a new "world record" on its mobile network.

British telco BT Group and platform-as-a-service company ServiceNow have announced an expanded strategic relationship aimed at improving customer and employee experiences.

There has been a sharp rise in reports of shopping points and rewards-based SMS scams, with scams impersonating trusted brands that have well-known loyalty programs.

Fixed wireless and wholesale network infrastructure provider Swoop has appointed Declan O’Callaghan to the role of Chief Operating Officer (COO).

Australian telco TPG claims a "sizeable number" of Internet users are suffering from connectivity problems and feel "a real need for speed".

COMPANY NEWS: Fixed wireless and wholesale network infrastructure provider Swoop Holdings Limited has appointed David Michaels to the role of Chief Revenue Officer (CRO) following an “impressive FY23 result” which included 51% YoY revenue growth, a corresponding Underlying EBITDA of $16.3m, up from $13.0m, with an accompanying $0.5m positive free cash flow (FCF) position, its first quarter of positive free cash flow in Q4 FY23.

Telco Singtel Optus which was hit by an outage of its mobile and broadband services at 4am on Wednesday says some some services across fixed wireless and mobile have been restored.

New Zealand competition regulator The Commerce Commission has received an application from telecommunications company One New Zealand Group seeking clearance to acquire 100% of the shares in Dense Air New Zealand from Dense Air Limited and SoftBank Corp.

The Australian Communications and Media Authority has released a report showing that consumer telco complaints have risen in the past year, contradicting a recent report by the TIO.

A large number of phantom carriage service providers from Australia's 1,500 telecommunications retailers are making it harder for the government to regulate the telco sector, according to a discussion paper released last week.

The Telecommunications Industry Ombudsman has introduced the “Hardship and Extra Care” queue to improve complaint handling process for customers who need specialised support in response to recommendations logged to TIO’s Independent Review last year.

GUEST OPINION: Local operators have a golden opportunity to drive efficiency and super charge the quality of their customer service.

Millions of Australians are ditching their phones after only two years or less, according to new research by comparison website Finder.

The telecommunications industry continues to ignore customers facing financial hardship, according to a new report from the Australian Communications and Media Authority.

The Australian Communications and Media Authority has launched a consumer education campaign “Tell your telco – they can help” to assist consumers who are having difficulty paying their telco bills.