Displaying items by tag: faults

Car subscription service Carbar has partnered with mobility services and connected vehicle solutions provider Intelematics, an RACV company, to develop a new app aimed at improving customer experience and allowing monitoring of a vehicle’s ‘health’.

Video and computer games retailer EB Games Australia is refunding consumers after acknowledging they are likely to have misled consumers about their consumer guarantee rights in relation to faults with the online video game Fallout 76.

Three related video gaming companies - ZeniMax Media, Zenimax Australia and Europe - who told consumers that they were not entitled to a refund after they had experienced a variety of faults with the Fallout 76 game - have now agreed to provide refunds to those consumers.

The Telecommunications Industry Ombudsman (TIO) report launched today reveals 112,518 new complaints in the last financial year. Mobile complaints fell, but Internet and NBN complaints rose sharply.

Continuing its year of mass outages, Telstra has apologised to thousands of Victorians who lost NBN services on Saturday.

In the July to September 2015 quarter, the TIO’s ‘Complaints in Context’ report shows complaints as a proportion of telco’s services in operation ‘dropped a further 15%’.