Displaying items by tag: Service delivery

Company continues to lead the third-party software support and innovation solutions market, focusing on delivering strategic, operational and financial success for its clients

COMPANY NEWS: Rimini Street, a global provider of end-to-end enterprise software support and innovation solutions, the leading third-party support provider for Oracle, SAP and VMware software, today announced it has been honoured by clients and the industry with multiple buyer’s choice, service and leadership awards, recognising its commitment to delivering top-quality service and deep value for its clients.

Critical infrastructure provider Intelli Systems wanted to be accessible to its clients irrespective of their location, without having to increase fees or time. TeamViewer's frontline remote assistance solution, with augmented reality, was the product that helped make it happen.

An IT Service Management (ITSM) solution is critical for any organisation that wants to manage its IT services effectively, and efficiently SolarWinds Service Desk gives you all the tools to deliver high-quality services while maximising the value of your IT investments.

GUEST OPINION: The reality of IT operations today means adding extra layers of complexity, but there are still opportunities to standardise and simplify processes.

Legal Aid Western Australia (WA) has selected software company OpenText Extended ECM platform to improve client service delivery through better information management and enhanced collaboration.

Jon Lang, CEO of DDLS:

As Australia’s largest provider of corporate IT and process training, DDLS represents a good barometer of what’s happening in the IT industry. If we see strong demand for training in a particular skill or product, you can be pretty sure a skill shortage will soon emerge. And if we’re not seeing demand for training in a particular product or technology, it’s likely on its way to becoming legacy or the market is saturated with skilled people.

SPONSORED NEWS: As Australia’s largest provider of corporate IT and process training, DDLS represents a good barometer of what’s happening in the IT industry. If we see strong demand for training in a particular skill or product, you can be pretty sure a skill shortage will soon emerge. And if we’re not seeing demand for training in a particular product or technology, it’s likely on its way to becoming legacy or the market is saturated with skilled people.

Australian tech start-up Rundl has launched its digital platform solution to streamline collaboration and service delivery in new areas such as government, healthcare, project management, IT, engineering and entrepreneurship, and has won a major CeBIT Australia 2016 award.

Businesses are turning to the cloud in the quest for innovation, performance improvements and cost savings - and the cloud is delivering!

The Telecommunications Industry Ombudsman (TIO) is partnering with Melbourne'based software developer Resolve to implement a business'critical case management system.