Displaying items by tag: telco customers
Wednesday, 11 October 2023 15:25
Further steep drop in complaints to TIO welcomed by industry
Telecommunications industry body Communications Alliance has welcomed a further 16.5% fall in the volume of customer complaints to the Telecommunications Industry Ombudsman (TIO) at a time of “financial stress for many Australians”.
Published in
Technology Regulation
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Friday, 12 May 2023 11:34
Telco customer complaint numbers remain low: report
Australia’s telcos have maintained record-low complaint rates according to the latest Complaints in Context Report released today by telecommunications industry body, Communications Alliance.
Published in
Business Telecommunications
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Wednesday, 25 September 2019 01:59
Communications Alliance wants more done to address telecoms customer issues
Telecommunications lobby group Communications Alliance has called for a redoubling of efforts by service providers and the Telecoms Industry Ombudsman on addressing unresolved telecoms customer issues.
Published in
Business Telecommunications
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Monday, 30 July 2018 21:07
Debt collection firm slammed over harassment of Telstra bill defaulters
One of Australia’s largest debt collection firms, ACM Group, has been slammed in the Federal Court for its harassment and coercion in pursuing debts from consumers who had defaulted on their Telstra phone bills.
Published in
Business Telecommunications
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