Displaying items by tag: telcos

Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

Prices for telecommunication services continue to decline but do not translate into rapidly increasing Internet penetration rates, suggesting that there are other barriers to Internet use, according to a new global report by the International Telecommunications Union (ITU).

Network monitoring provider Paessler has expanded its Asia Pacific leadership team with the appointment of 20-year IT industry veteran TeeHaw Pang as Asia Pacific Regional Director.

Australia’s 'bush' communications group - the Rural Regional and Remote Communications Coalition (RRRCC) - has called for all sides of politics to support the passage through the Senate of The Telecommunications Reform Package legislation.

A new approach to collaboration and information sharing on compliance, enforcement and systemic issues in the telecoms sector has been forged by the Australian Communications and Media Authority (ACMA) and the Telecommunications Industry Ombudsman (TIO), aimed at delivering better outcomes for phone and Internet consumers and providers.

Broadband retail service provider Aussie Broadband has claimed a new milestone, reaching its 100th NBN Enterprise Ethernet active connection.

Mobile network outages during the 2019-20 bushfires were overwhelmingly due to loss of power rather than fire damage, according to a new report from the telecommunications regulator ACMA.

National Broadband Network operator NBN Co has extended its offer to provide up to 40% additional capacity to Internet providers, at no extra cost, for another two months - through the June and July billing periods - as part of its support for telecommunications retailers during the COVID 19 pandemic.

The telecommunications regulator, the Australian Communications and Media Authority (ACMA), says it is actively working with the communications and media services sectors to help them maintain critical services while continuing to provide important consumer safeguards during the COVID-19 pandemic.

ICT industry executive and former Internet Australia CEO Laurie Patton says the Australian Government’s planned introduction of a coronavirus contact-tracing app poses the potential for the illegal or inappropriate use of people’s personal information, and the prospect of “catastrophic” accidents.

National Broadband Network operator NBN Co and five retail service providers have been authorised by the competition regulator the ACCC to work together on measures to keep telecommunications networks operating effectively during the COVID-19 crisis.

Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.

The Australian Mobile Telecommunications Association (AMTA) and telecommunications lobby group Communications Alliance have issued the first edition of Keeping Australians Connected, providing guidance and industry advice around the delivery of telecommunications services in the wake of the COVID-19 pandemic,

One in three (39%) Australians already face regular streaming dropouts and the demand for the Internet is about to surge as more Australians remain housebound due to the COVID-19 pandemic, according to comparison website Finder which says telcos should purchase more capacity from the NBN to help Internet users working from home through the crisis.

Telecommunications consumer group ACCAN has called on Australia’s telecommunications networks to ensure that no Australian is left offline during the COVID-19 pandemic, while welcoming the Federal Government's expansion of telehealth services during the pandemic.

The Labor Party has called for retail telecommunications providers to be considered for temporary capacity charge relief, in the event NBN speeds become congested as COVID19 leads more employees and children to use the internet from home.

New Zealand’s telecommunications and competition regulator The Commerce Commission is seeking feedback on a code to protect consumers who are at particular risk of needing to contact emergency services and only have access to a home phone to make the contact.

Google Cloud is partnering with telecommunications companies to harness 5G as a business services platform, with the unveiling of its Global Mobile Edge Cloud (GMEC) strategy, aimed at delivering a portfolio and marketplace of 5G solutions built jointly with the telcos - including network-centric applications and a global distributed edge for optimally deploying these solutions.

New Zealand’s competition regulator, The Commerce Commission, has released draft guidance to help the telecommunications industry understand its approach to monitoring and enforcing obligations on telco Chorus - and other local fibre companies (LFCs) - to allow retailers access to unbundled fibre services with acceptable terms and prices.

New Zealand’s largest telco Spark has teamed up with energy company Vector as it moves to modernise the way energy consumption is measured in Kiwi homes and businesses.