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Wednesday, 13 November 2024 16:01

30% of referred telco complaints remain unresolved - TIO

Quarter 1 data released by the Telecommunications Industry Ombudsman (TIO) has revealed that nearly a third of complaints made by telco consumers to the TIO came back unresolved between July and September of 2024.

Published in Telecoms & NBN

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Tuesday, 14 February 2023 00:08

Telco customer complaint numbers remain at ‘record low rate’: report

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report, released by Communications Alliance.

Published in Telecoms & NBN

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