Displaying items by tag: Communications Alliance

Two telecommunications bodies - one representing telecoms consumers and the other industry participants - have lambasted Australia's second largest telco Optus after consumer and competition watchdog the ACCC announced it was taking the telco to court for alleged sales misconduct.

Telecommunications industry body Communications Alliance has welcomed a further 16.5% fall in the volume of customer complaints to the Telecommunications Industry Ombudsman (TIO) at a time of “financial stress for many Australians”.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report, released by Communications Alliance.

A strengthened draft Anti-Scam Industry Code - which now targets scam SMS messages as well as phone calls - has been released for public comment by Communications Alliance.

Telecommunications icon, Mr Gary Smith, has taken out the Australian communication industry’s most prestigious accolade; being awarded the title of Communications Ambassador 2021 at this year’s ACOMM Awards.

The Communication Alliance (CommsAlliance) announced that Australia’s telecommunications providers have agreed to extend the operating principles put in place by the industry to help keep people connected throughout COVID-19 and assist with financial hardship resulting from the pandemic.

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), is backing reform of current regulatory safeguards in the telecommunications sector.

The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.