Displaying items by tag: Family violence

Telecommunications industry body Communications Alliance has updated its guideline for telcos to assist support Australians affected by domestic and family violence.

Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.

An SMS chatbot — Hello Cass — aimed at providing helpful, anonymous information about family and sexual violence  is now available in Victoria, with a national release in the pipeline.

The Communications Alliance has published a guideline to help telecommunications providers assist customers who are affected by domestic and family violence.