Displaying items by tag: Customers

GUEST OPINION by Peter O’Connor, Vice President Asia Pacific, Snowflake: With an increasing proportion of daily activity shifting into the digital realm, Australian businesses are finding themselves awash with data.

COMPANY NEWS: Axis Communications, leading vendor of security cameras, audio and associated hardware, has announced major changes in the management of the organisation’s Asia-Pacific territory. Previously responsible to the major hub in Singapore, the entire Asia region has now been re-imagined and divided into four separate entities, with Oceania becoming a region in its own right. This will result in increased staff numbers across a diverse array of roles, expanded headquarters in Melbourne and several major promotions within the company.

Global accounting automation software provider BlackLine has appointed 20-year ICT veteran Lisa Schreiber as Chief Customer Officer.

Zebra's A/NZ director, Tom Christodoulou, and Daniel Park, Sales Engineer Manager, reveal in an exclusive video interview, what customers want in a post-COVID world, leading to retailers quickly adapting to an on-demand reality augmented by enterprise-grade technology delivering connectivity, productivity and customer satisfaction as never before.

Zebra's A/NZ director, Tom Christodoulou, and Daniel Park, Sales Engineer Manager, reveal in an exclusive video interview, what customers want in a post-COVID world, leading to retailers quickly adapting to an on-demand reality augmented by enterprise-grade technology delivering connectivity, productivity and customer satisfaction as never before.

Car subscription platform Loopit is forecasting a rise in car subscriptions around Australia this year after adding 1,000 cars to its service in January alone, to reach a milestone of 6,000 cars on the platform.

GUEST OPINION by Sam Deckert, Founder and Principal Consultant, Peak Insight: During this current period of disruption and uncertainty, the ways in which customers interact with businesses is changing. Face-to-face dealings are being replaced with phone and online encounters while deliveries are now favoured over in-store transactions.

Aussie Broadband is the company that offers "bloody good broadband", so when we looked at its half year results, we thought they were bloody good, too!

Small businesses have been among the hardest hit by COVID-19 in Australia but new research on the impact on their operations shows SMEs nationwide have adapted swiftly to the challenges by embracing digital commerce.

Many Australian businesses believe COVID-19 has presented them with an opportunity to innovate, according to new research by Microsoft which found that for the majority of organisation surveyed, the pandemic accelerated digital transformation and the digitisation of customer and supply chain interactions.

Tasmanian electricity retailer 1st Energy has admitted it likely misled consumers in making representations to consumers in the State during unsolicited telemarketing calls.

There has been a marked reduction in the level of fraud experienced by its merchant customers, according to the Commonwealth Bank, but despite the drop the bank has warned that small businesses must remain extra vigilant over the festive season.

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

GUEST RESEARCH:  Varonis, a global pioneer in data security, has just released its 2021 Financial Services Data Risk Report, which delves into the state of data security in the banking, insurance, and investment sectors.

Financial services remains one of the most targeted industries by malicious attacks, partly due to the sensitive data it collects from customers, with the average cost of a data breach among the highest of any industry at 5.85 million USD. Despite the need to protect this sensitive data, on average, every employee has access to nearly 11 million files.

The abrupt transition to remote work has exponentially increased this risk, with employees logging in through unsecured networks and home computers. Furthermore, it has potentially increased the response time to a data breach.

Some of the key findings include:

• A financial services employee has access to nearly 11 million files. For larger companies, the number doubles to 20 million files.
• 20% of all folders are open to every employee.
• 39% of companies have over 10,000 stale — but enabled — user accounts.
• Nearly two-thirds of companies have 1,000+ sensitive files open to every employee.
• About 60% of companies have 500+ passwords that never expire.

The full Varonis report can be accessed here.

Global unified communications vendor Avaya has achieved revenues of US755 million in the fourth quarter of 2020 - a 4% year-over-year (YoY) increase - with FY20 revenue rising to US$2,873 million.

Object storage technology provider Cloudian has inked a deal with IT infrastructure and professional services company Computer Concepts (CCL) to provide its technology to CCL’s New Zealand customers through the Vault Managed Service, with a particular focus on the government sector.

GUEST OPINION by Brendan Maree, Vice President Asia Pacific at 8x8: As Australia emerges from its COVID-19 lockdown restrictions, businesses are coming to terms with how they will need to operate under ‘new normal’ conditions.

GUEST OPINION by Peter O’Connor, Vice President Asia Pacific and Japan at Snowflake: As organisations generate and store increasing amounts of digital data, many are turning their minds to finding ways to extract additional value from it.

Telstra consistently offered the best mobile experience to its customers in Australia, according to a new report from crowdsourced mobile data company Tutela, which analysed the performance of mobile providers on customer service in both Australia and New  Zealand.

Cloud communications company Twilio has completed its acquisition of customer data platform provider Segment, in a transaction valued at US$3.2 billion.