Displaying items by tag: Customers

British American AI company Darktrace says its customers in Australia has grown by over 60% as more organisations are tightening their security defence. The company’s employee headcount in Sydney, Melbourne, and Perth also doubled.

GUEST OPINION by Ash Halford, Systems Engineering Director, Australia & New Zealand, Juniper Networks:  5G and the transition to multicloud are setting up new customer expectations for network operators. Today’s customers value an excellent user experience above almost anything else—and they are looking to communications service providers (CSPs) to deliver it. If they can’t provide the consistent quality and guaranteed service levels that customers require, they risk losing them entirely.

Customer experience vendor Qualtrics has entered into a definitive agreement to acquire omnichannel conversational analytics provider Clarabridge in a stock transaction valued at US$1.125 billion.

Secure DevOps company Sysdig has announced its intent to acquire Apolicy to “shift security" further left: and expand the Sysdig offering to include Infrastructure as code (IaC) security.

IT Talent specialist David Field has been appointed Head of Augmented Professional Services (APS) at Cube Networks. 

GUEST OPINION by Andy Mellor, regional vice president ANZ at Kofax: If you’ve ever gritted your teeth while listening to bad hold music, or cursed as you completed forms by hand, you don’t need to be told that sometimes, government process can be inefficient, complex and slow.

Telstra and TPG Telecom have claimed an Austraian-first, working together to re-stack their mobile network spectrum holdings, offering customers in Adelaide, Brisbane, Canberra, Darwin, Hobart and Perth what they say delivers a better network experience, including improved speeds.

Helps customers maintain data sovereignty requirements and improve organisation's data health

COMPANY NEWS:  Talend (NASDAQ: TLND), a global leader in data integration and data integrity, today announced the opening of its newest regional cloud data infrastructure in Australia to support Talend’s expansion and growth in Asia Pacific (APAC).

PingOne for Individuals to improve personal control over privacy and streamline digital experiences for an increasingly digital and mobile world

COMPANY NEWS:   Ping Identity (NYSE: PING), the intelligent identity solution for the enterprise, announced PingOne for Individuals at Indentiverse 2021. The new personal identity solution empowers businesses to give their customers full control over how they securely store and share verified personal data without unnecessary friction.

Business analytics platform provider Sisense has achieved premier partner status with data cloud company Snowflake with its ‘optimised real-time live connector’.

Cross-border, cross-currency money movement and payments provider Western Union has announced the expansion of its 17-year relationship with Australia Post, with the launch of Western Union digital money transfers, enabling customers to send money worldwide, 24/7, via auspost.com.au.

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

Customers frustrated with poor service will soon be given more freedom to change providers, and the telco sector must adapt to remain competitive.

Google Cloud and PayPal have announced they are deepening their relationship to further accelerate PayPal’s digital transformation and evolving customer needs.

Australia’s second largest telco Optus says that in 10 years working together with global anti-phishing and online brand protection company FraudWatch they have taken down more than 3,171 phishing emails, brand abuse, fake mobile apps and fake social media sites.

Klarna, in collaboration with Doconomy, launches a “CO2 insights” feature for its 90 million users, which allows them to track their “shopping carbon footprint in-app.” This launch, Klarna says, is one of the largest global carbon footprint awareness building efforts to date.

The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.

Global satellite communications provider Inmarsat has announced two new executive appointments following a wide ranging review of the company’s performance and effectiveness undertaken by CEO Rajeev Suri since joining Inmarsat in March.

Optus has announced it will offer a range of support measures for customers impacted by severe weather events across NSW.