Displaying items by tag: Avaya

GUEST OPINION:  You might have a great product, but that’s no longer enough to keep your business growing or have customers come back.

• Implemented in partnership with Sabio Group, real-time translation solution can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages.
• Solution integrates real-time translation and conversational AI tools with an Avaya Experience Platform contact centre core.
• Estimates predict that by levering AI-powered real-time translation, brands will be able to reduce customer service costs by 25%, or as much as 65% depending on the markets and use cases.

Multinational technology company Avaya has appointed Phil Zammit as vice president for Asia Pacific theatre including Japan, Greater China, and India.

Enterprise CX company Avaya announced that the current chair of the board of directors Patrick Dennis will assume the role of CEO, succeeding president and CEO Alan Masarek who will retire at the end of the year.

COMPANY NEWS: Avaya, a global leader in customer experience solutions, has announced it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organisation.

COMPANY NEWS: Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX).

COMPANY NEWS: Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience, and recognising the individuals who create meaningful change and set the benchmark for exceptional experiences.

COMPANY NEWS: Avaya, a global leader in customer experience and communications solutions, today announced it will showcase how businesses can use AI to safely and securely meet soaring expectations for customer and employee experiences – without disruption to their existing systems and processes – at Enterprise Connect 2024, the leading conference for enterprise communications and customer experience over the past 30+ years.

COMPANY NEWS: Avaya, a global leader in customer experience solutions, today announced the release of its latest Sustainability Update, highlighting the company’s initiatives and progress toward making a positive impact in our communities and bringing sustainable benefits to all our stakeholders.

COMPANY NEWS: Avaya, a global leader in customer experience solutions, today announced its participation at the 2023 edition of Gitex Global, where the company will illustrate how organisations can choose their own journey to deliver AI-powered customer experiences.

Enterprise AI specialist Amelia has appointed Ashok Joshi to the role of presales solutions architect.

NEC Univerge Blue unified communications, integrated contact centre and collaboration solutions, and on-premise solutions are to be distributed by CommsPlus Distribution

COMPANY NEWS: Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, has announced its reimagined professional services: Avaya Customer Experience Services (Aces), formerly Avaya Professional Services. The enhanced approach leverages integrating artificial intelligence (AI), cloud, and digital technologies to drive improved business outcomes to customers.

COMPANY NEWS: Avaya, a global leader in customer experience solutions, today announced that new platform integrations and capabilities, along with expanded strategic alliances with Google and Alcatel-Lucent Enterprise, are helping redefine the cloud journey for customers.

COMPANY NEWS: Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced José Andrés, Rana el Kaliouby, PhD, and Mark Pollock will be featured presenters at Avaya Engage 2023.

COMPANY NEWS: G-Star Raw, one of the most renowned clothing brands in the world, has tapped Avaya to enable seamless collaboration between staff across all its global locations, while also reducing the burden on its small and nimble IT team.

COMPANY NEWS: Avaya, a global leader in customer experience solutions, today announced that it has successfully completed its financial restructuring and emerged from the Chapter 11 process with a growth-oriented capital structure that includes approximately $650 million in liquidity and a net leverage ratio of less than 1x.

COMPANY NEWS: Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI).

GUEST OPINION: Australia’s legal profession is faced with a new and intersecting set of challenges.

Technology company Avaya has appointed Dino Beverakis as managing director for Australia and New Zealand.