Displaying items by tag: Customers

On the 10th of November, Zebra Technologies is holding its ANZ Customer Summit, with this year's theme being "Customer experience at the edge", and CTO Tom Bianculli joined us for a wide-ranging discussion on the on-demand economy, supply chain optimisation, new devices, the impact of COVID-19 and more.

GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact:  An omni-channel contact centre can help your business service its customers more effectively but rolling one out is not without its pitfalls.

Communications workflow platform provider Whispir has recorded its strongest quarterly customer growth ever for the first quarter ending 30 September 2020, onboarding 35 net new customers during the quarter to bring its total customer count to 665.

Optus has opened a new store in Brisbane which it says is its “most sophisticated” national flagship store, giving customers and visitors a taste of its “vision for the future” of its retail stores.

New AI-powered capability helps underserved groups receive more useful offers

Hacking and surveillance are not necessarily bad, if the good guys are doing it...right?

Optus is now allowing customers to connect to its mobile network using an eSIM via an app on their phone, claiming it is the first mobile provider in Australia to allow it.

Swedish telecommunications equipment giant Ericsson has acquired US wireless network vendor Cradlepoint in a deal valued at US$1.1 billion (A$1.52 billion)

GUEST RESEARCH Sydney, 14 September 2020:  CommsChoice (ASX: CCG) said that Aspire Technology Group (Aspire Technologies) had commissioned the company to implement an SD-WAN solution for its customer, leading Australian recycled plastic manufacturer, Replas.

Cloud messaging and customer experience automation platform provider Pypestream has integrated with global streaming media intelligence company Conviva to jointly offer proactive digital “conversational experiences” through notifications, eliminating the need for customers to reactively call or email a call centre.

It’s never been more important to put your business data to work

VENDOR NEWS: It’s incredible to think that despite everything we know about data - the amount we generate, its latent value - and the myriad of tools available to exploit it, most data available to businesses still goes untapped.

The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).

GUEST OPINION by Daniel Harding, Director, MaxContact: Australia’s small and medium business sector is doing it tough and finding practical and affordable ways to connect with customers and prospects is critical to survival, Daniel Harding argues.

New rules for telecommunications customer premises cabling products and wiring have been published by telecoms lobby group Communications Alliance.

Vodafone has released a raft of new bundled postpaid and prepaid plans which it says ensures customers can connect for less and gives them greater value.

Retail giant Coles has launched a new digital channel - coles&co - which gives online customers information on new products, shopping tips and recipes - with the online service replacing printed catalogues, which will no longer be delivered to letterboxes.

Telstra is selling its data centre complex in the outer-Melbourne suburb of Clayton for $416.7 million to industrial property investment company Centuria Industrial REIT.

Organisations in Australia are turning their attention to business transformation to improve employee systems as the "post-pandemic" world increases the reliance on technology, according to a new study which reveals that spending and investment on IT is growing despite the current economic headwinds.

GUEST OPINION by Prakash Durgani, Regional Vice President, Asia Pacific and Japan,Segment:  Many business leaders in Australia now recognise conditions will remain uncertain for many months until a ‘new normal’ becomes clear.

Zebra WEBINAR Wed Jul 29, 2020 11:00 AM AEST: Transforming retail supply chains today for resiliency tomorrow