Displaying items by tag: Brendan Maree

GUEST OPINION:  As businesses in Australia and New Zealand prepare for the year ahead, the focus on security is intensifying. Emerging technologies such as artificial intelligence (AI) promise transformative potential, however the overarching themes will centre on maximising existing investments, improving efficiency, and fostering collaboration across teams.

GUEST OPINION:  Utilising resources more effectively makes it easier to weather tough times.

COMPANY NEWS:  ProHance, a leading operational analytics and workforce productivity platform, has unveiled its Global Productivity Benchmarking Report. Covering 2023 and Q1 to Q3 of 2024, the report delivers deep, data-backed insights on workforce productivity trends across industries.

GUEST RESEARCH  ProHance, a new-age workplace analytics and operations enablement platform, today released the results of its latest Global Productivity Benchmarking Report.

COMPANY NEWS:  ProHance, a new age workplace analytics and operations enablement platform has been recognised as an Enterprise High Performer in G2's Summer 2024 report on Workforce Management for the Asia Pacific region.

COMPANY NEWS:  ProHance, a new-age workplace analytics and operations enablement platform, has announced that it has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance’s award-winning solutions for its rapidly growing customer base across Australia and New Zealand.

COMPANY NEWS:  Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces.

Enterprise AI specialist Amelia has appointed Brendan Maree to the role of senior sales director, while Samuel La Macchia takes on the role of director of partners and alliances Asia Pacific.

Earlier this year, iTWire ran articles celebrating International Women's Day and Mother's Day, celebrating female leaders and entrepreneurs, and sharing the best advice received from mums respectively, and we're doing the same for fathers and men this September and November, starting with Father's Day 2021.

Working from home – but how hard? Helping remote employees connect more effectively is a great way to improve productivity

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: So, how’s that remote working experiment working out for your business? It’s been a year now since the onset of the COVID crisis forced Australian businesses and organisations to shutter their offices and send employees home. In April and May of last year, almost a third of Australians workers were toiling in their home offices, according to Roy Morgan research.

Where is the money in the move to cloud computing? What's profitable and what isn't?

GUEST OPINION by Brendan Maree, Vice President Asia Pacific at 8x8: As Australia emerges from its COVID-19 lockdown restrictions, businesses are coming to terms with how they will need to operate under ‘new normal’ conditions.

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8:  In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.

Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.

A mix of large, medium-sized and small IT businesses have generally welcomed the measures in the Federal Budget that affect their industry, though the government's meddling in encryption — as evidenced in the passage of the encryption law last December — did not exactly earn many cheers.

Tech professionals have offered mixed reactions about the Australian data breach law which took effect a year ago today, pointing out that in general while it has no big downsides, the legislation has no great upsides either.