Wednesday, 17 February 2021 11:24

Aussie Broadband announces 'bloody good' half year results to 31 Dec 2020


Aussie Broadband is the company that offers "bloody good broadband", so when we looked at its half year results, we thought they were bloody good, too!

If there's anything that will make a competitor's blood boil, it's announcing great results, and Aussie Broadband has been able to do just that in its results that were posted to the ASX this morning.

The company reports achieving revenue of $157.4 million, in line with its prospectus forecasts, and EBITDA of $7.3 million, which was ahead of prospectus forecast. EBITDA adjusted for IPO expenses for the period was $8.4 million.

MD Phil Britt said: “I’m extremely proud of the half year results and the awesome work our team has done."

Britt continued: “In a year with significant disruption to the community and many people and businesses doing it very tough, our team has managed to significantly grow our market share, maintain network performance and further improve our already great customer experience... all during the peak of a pandemic and whilst listing the company on the ASX.

“We have continued to build out critical infrastructure for our network that will shape the quality of our service for years to come, and invested heavily in our Australian team and technology capability, including internal software enhancements and network automation.

“Without the continued dedication of our team, and their commitment to changing the telco game, these results would not have been possible," Britt added.

iTWire interviewed Phil Britt last year in an article entitled: "VIDEO Interview with a Telco Titan: Phil Britt, CEO, Aussie Broadband", and if you haven't seen it, it's definitely worth watching to learn more about the man leading a great Aussie telco and broadband provider.

So, what else did Aussie Broadband report to the ASX?

The company says it "provided 342,634 broadband connections on the NBN and OptiComm networks at the end of the period. The company’s market share of NBN fixed-line and fixed-wireless technologies increased to 4.2%, compared to 2.8% in December 2019.

"EBITDA was driven by customer growth in both business and residential segments, lower marketing expenses, and NBN extending COVID CVC credits and promotional rebates.

"Marketing expenses for the period were $9.7 million, 16% lower than forecast in part due to Australia Post suspending some unaddressed mail delivery during COVID-19 lockdowns. Despite the lower marketing expense, the company still exceeded its customer connection targets for the period."

The company explains that since March 2020, "the industry has been receiving COVID-19 CVC relief from NBN which finished in January 2021. CVC usage remains elevated, following highs of 40% above normal patterns during the peak of COVID-19 lockdowns, with Victoria experiencing the highest traffic growth. A similar localised spike in usage was observed during the lockdown of the Sydney Northern Beaches area."

What about Aussie Broadband's fibre rollout?

Here, we're told that "construction on 79km of dark fibre was completed, with 68km connecting 6 data centres and 7 NBN POIs in Victoria, and 11km in New South Wales.

"Construction also started on a further 27km of dark fibre to connect 6 data centres and 6 NBN POIs in New South Wales, 59km to connect 2 data centres and 4 POIs in Western Australia, and a further 62km to connect an additional 7 NBN POIs in Victoria. The project is tracking to schedule and budget."

Is there any bad news?

The company notes that "bad and doubtful debts on residential services increased during the period (bad debt expense is $0.5m above forecast), largely due to COVID-19 concessions provided to customers."

How many customers is Aussie Broadband serving?

  • On 31 December 2020 the company was servicing 331,353 unique customers and was providing the following broadband services:
  • Residential broadband: the company had 241,627 customers in June 2020, and grew this to 313,193 customers in December 2020, a growth rate of 30%.
  • Business broadband: The company had 19,734 customers in June 2020, and grew this to 29,441 customers in December 2020, a growth rate of 41%.
  • In total, Aussie Broadband grew from 261,361 customers in June 2020, and 342,634 in December 2020, for a growth rate of 31%.

As noted above, the company had 331,353 "unique" customers on 31 December 2020, so there are obviously over 10,000 customers out there who have more than one Aussie Broadband connection, which is a good sign these customers like the service they are receiving!

What about other product development?

Here, we're told that the company launched its Carbon platform in June 2020, "designed for businesses and managed service providers (MSPs). The platform allows businesses and MSPs to connect, customise and manage services using a fully-automated platform developed by Aussie’s in-house software development team. This has reduced timelines that often used to take months to only minutes.

"The company’s hosted phone system offering has now been integrated into Carbon, making it available to MSP partners and direct business customers. At the end of the period, the company had signed over 300 managed service provider agreements allowing access to Carbon."


In August 2020 the company connected to, and started selling, broadband services on the OptiComm network which primarily services greenfield residential developments. This allows the company to attract and connect customers in new development areas which are not typically connected to the NBN.

Optus Wholesale Agreement

In December 2020 the company signed a mobile virtual network operator (MVNO) agreement with Optus Wholesale and started systems development work to integrate the Optus mobile platform into the company’s automation and billing platforms. The agreement includes access to the Optus 4G and 5G networks to provide voice, mobile data, and fixed wireless broadband using the full Optus network footprint.

A new retail and business mobile offering is expected to be launched in Q4 FY2021 and the company’s existing mobile customers will be offered migration from the current offering to the Optus network. The company will also market to its existing customer base to promote the new mobile offering.

Other updates

  • The company has signed onto NBN’s “focus on fast” campaign, which will provide marketing rebates and promotional credits during the period to enable new and existing customers to trial higher speed tiers.
  • From December 2020, NBN increased the amount of CVC inclusions on some plans. While a welcome development, in November 2020 Aussie Broadband decided to raise some retail prices and change some customers to newer nbn plans to offset additional usage expense.
  • The company says it "continues to champion the abolishment of CVC and for NBN to move to a fixed price wholesale construct based on speed tier. The company notes that NBN announced a pricing consultation on 15 February 2021 which is not proposing any changes to CVC before May 2022."
  • On 1 February 2021, NBN advised that it would start a stop sell on HFC orders where a premise requires a HFC NTD to be installed. This is due to a worldwide shortage of chipsets used in the manufacture of a range of devices including HFC NTDs. If this had occurred in January 2021, it would have affected 9% of Aussie Broadband orders. Increased marketing is expected to offset most of potential order decline with increased orders on other NBN technologies. NBN has advised the shortage will last “a number of months” and no further information is available at this stage.
  • In October 2020 Aussie Broadband was named Customer Service Organisation of the Year – Large Business in the Australian Service Excellence Awards. 

So, what is Aussie Broadband's shared outlook?

The company states that, "as noted by the Reserve Bank of Australia recently, a high degree of uncertainty continues to surround Australia’s economic outlook. The potential exists for further COVID-19 geographic lockdowns as outbreaks occur, with associated bandwidth usage impacting the company’s CVC and network costs. The company expects an impact from the NBN HFC stop sell which has been allowed for in the guidance below.

"In addition, the company is accelerating its investment in marketing in the second half which impacts short term EBITDA but drives long term growth."

As a result, the Board provides the following updated guidance for FY2021:

  • Revenue: $345 to $355 million, against a prospectus figure of $338.0 million
  • Normalised EBITDA (EBITDA excluding IPO costs): $13.0 million to $15.0 million, against a prospectus figure of $12.3 million
  • Residential broadband connections: 380,000 to 410,000 against a prospectus figure of 368,172
  • Business broadband (includes business, enterprise and wholesale services): 37,000 to 42,000, a prospectus figure was not provided.

A summary of the Half Year Results highlights to 31 Dec 2020 is as follows:

  • Revenue of $157.4 million, an increase of 89% on prior corresponding period (pcp) and 4.9% ahead of prospectus forecast
  • EBITDA of $7.3 million, an increase of 87% on pcp and ahead of forecast
  • Providing 342,634 broadband connections, up 31% on June 2020 (261,361)
  • Signed mobile virtual network operator (MVNO) agreement with Optus Wholesale
  • Completed 79km of dark fibre construction connecting 6 data centres and 7 NBN POIs
  • (Points of Interconnect), which represents 7% of the project and is tracking to schedule and budget
  • Commenced selling broadband services on the OptiComm network
  • Won Customer Service Organisation of the Year – Large Business in the Australian Service Excellence Awards

Other recent iTWire articles about Aussie Broadband include:


Subscribe to ITWIRE UPDATE Newsletter here


The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.


Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News