Displaying items by tag: Customers

Bendigo Bank has expanded its partnership with Good Things Foundation in a move it says will help provide even more support to customers facing a digital divide.

Global technology company Cognizant has launched an Advanced Artificial Intelligence (AI) Lab based in San Francisco, which will focus on “advancing the science and practice of AI ” through innovation and development of intellectual property and AI-enablement technologies.

Telstra is expanding two in-house developed generative AI solutions following ‘promising pilots’ with frontline team members, enabling faster and more successful interactions with customers.

Broadband operator NBN Co has launched a new Wholesale Broadband Agreement (WBA5) with Retail Service Providers (RSPs).

Data technology provider InterSystems has launched its HealthShare Health Connect Cloud solution in New Zealand.

ERP Software as a Service (SaaS) provider TechnologyOne has announced its fourteenth consecutive year of record profit, record revenues, and record SaaS fees, with CEO Ed Chung noting that the company has consistently delivered strong results since listing on the ASX in 1999.

The transformation of traditional testing towards Agile quality management is accelerating to support value delivery to customers and end users

A high percentage of organisations are investing in artificial intelligence amidst the rising importance of quality engineering, according to the World Quality Report published jointly today by Capegemini, Sogeti and OpenText.

Technology infrastructure services provider Kyndryl has announced the availability of new services for financial services organisations seeking to use Google Cloud to safely store and protect their confidential and sensitive data.

Australian Payments Plus (AP) has announced that its digital identity solution ConnectID is now available, marking an important step in helping "everyone in Australia to protect themselves from fraud and identity theft". 

A New Zealand Commerce Commission investigation and subsequent High Court proceedings has resulted in more than 2,600 customers being refunded a total of nearly $480,000 after three companies, part of the Vocus Group, breached the Fair Trading Act.

New Kyndryl Consult-led AI-readiness program launched to help customers explore the use of generative AI in their enterprises

Kyndryl (NYSE: KD), the world’s largest technology infrastructure services provider, and Microsoft today announced a joint effort to enable the adoption of enterprise-grade generative AI solutions for businesses on The Microsoft Cloud.

A new scam targeting customers of loyalty points programs with large, well-known Australian companies has been detected by the National Anti-Scam Centre.

Verint Leads in Five Product Capabilities Satisfaction Categories Including Leveraging Artificial Intelligence

COMPANY NEWS: Verint® (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Enterprise Workforce Management Product and Market Report*.

New office, employee growth, local data centre and partner investment expected to enhance customer success and fuel company growth

COMPANY NEWS: Accounting automation software leader BlackLine, Inc. (Nasdaq: BL) today announced that it is deepening its presence in the Asia-Pacific (APAC) region with the launch of a new office and data centre in Sydney, the appointment of two new regional leaders and increased partner support and product localisation.

Tecoo More Telecom has expanded its mobile product offering with the launch of a new 5G mobile broadband service, aimed at providing customers across Australia with “reliable and fast connectivity while on the go”.

COMPANY NEWS: Manhattan Associates Inc. (NASDAQ: MANH) today announced it has been named a Omni-Channel Execellce finalist in Australia, complementing its recent win for Best Fulfillment Advancement at the 2023 Vendors in Partnership (VIP) awards. The VIP awards recognise the solution most adept at solving the complex challenges of omnichannel fulfillment.

Efforts to protect customers, brands, and selling partners from counterfeit products has resulted in more criminal referrals and industry partnerships than ever before, according to the latest brand protection report from E-commerce giant Amazon.

Enterprise automation software company UiPath and trusted AI provider Amelia have announced a partnership that they say brings together the power of the UiPath Business Automation Platform with Amelia’s enterprise-grade Conversational AI to create a fully integrated IT digital agent solution.

Data-driven solution expands and increases observability and insights

Enhanced data governance helps identify irregularities and threats

COMPANY NEWS: Kyndryl, the world’s largest IT infrastructure services provider, today announced availability of the Kyndryl Data and AI Console, a new solution that integrates data operations and provides customers a better way to facilitate seamless data flows and reliable data delivery to enable faster, more informed business decisions.

Despite companies pouring a tremendous amount of capital in the acquisition of MarTech tools over the years, transformation plans are not coming to fruition, leaving businesses with the lingering promise of substantial growth.