Displaying items by tag: conversational AI

Global provider of creative applications, Adobe, has today introduced the beta release of its new AI Assistant, a generative AI-powered conversational engine in Adobe Reader and Adobe Acrobat. It will instantly provide a wide range of smarts like summaries, insights, question answering, and more, from the approximately three trillion PDFs out in the world.

COMPANY NEWS: Amelia, a leading provider of enterprise cnversational AI, has been named a winner of the 2023 Aragon Research Innovation Award for Conversational AI. This is the second year that Amelia has been honoured with this award from Aragon Research.

GUEST OPINION: In the past few years, both call and customer care centres have built digital walls between customers and agents. Customers often immediately hit an interactive voice response (IVR) system and are forced into an impenetrable maze of menu options designed to deflect them to cheaper automated transaction systems as often as possible.

GUEST OPINION: Of all the topics currently occupying the minds of IT teams within financial services firms, one of the biggest is artificial intelligence (AI).

GUEST OPINION: Conversational AI platforms are advancing quickly, with low and no-code options making it easier than ever to build systems that interpret natural language, infer context and integrate with business systems. However, rushing into building a chatbot without proper planning and design can lead to problems down the road.

Enterprise automation software company UiPath and trusted AI provider Amelia have announced a partnership that they say brings together the power of the UiPath Business Automation Platform with Amelia’s enterprise-grade Conversational AI to create a fully integrated IT digital agent solution.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Launched in the US in February 2022, Zoom's Contact Center is now available in Australia and New Zealand, with Zoom's regional CX head, Phil Zammit, zooming it with me via iTWireTV on why this is a pivotal point for the entire CX industry, and why customer service is about to dramatically improve.

Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world.