Displaying items by tag: Chatbots

We recently heard from SingularityNET seeking to create an AI marketplace, but they're not the only ones out there wanting to spark the AI Chatbot IoT intelligently connected everything.

New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.

Many enterprises are slow to respond to increasing demand for mobile apps, with more than a quarter of enterprises globally still not having built, customised or virtualised apps in the last 12 months, according to a new report.

New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.

Organisations planning to deploy chatbots should consider the security implications.

Chatbots represent a new, more modern form of customer assistance. Only by being agile and experimental can a brand remain at the cutting edge of technological innovation and ahead of competitors and chatbots provide this opportunity, a senior official at Sitel ANZ says.

Global software company Pegasystems has launched an Intelligent Virtual Assistant – an artificial intelligence-powered bot designed to turn applications into smart assistants on any channel.

OTT messaging applications, such as WhatsApp and Snapchat, will see adoption grow from 2.3 billion unique users in 2016 to 4.2 billion by 2021, a new global report predicts.

Accounting software provider Xero has launched its expanded Partner Programme and Advisory Directory powered by a Facebook Messenger chatbot service, connecting its claimed global network of more than 100,000 business advisers with even more small businesses.

Full-stack vendor Oracle is developing ways to allow non-programmers to develop add-ons for the company's software.

Australian and New Zealand shoppers still like the "human touch" when doing their online shopping, despite a newly released study showing that chatbots and automation are taking over customer service in the name of efficiency.