Displaying items by tag: satisfaction

COMPANY NEWS:  As cost-of-living pressures mount and the post-End of Financial Year (EOFY) period settles in, the retail landscape is being reshaped by a critical factor: return policies. New research from Manhattan Associates Inc. (NASDAQ: MANH) reveals that consumers are becoming increasingly cautious with their purchases making flexible and customer-friendly return options more essential than ever. The study showed that 72% of respondents are now more inclined to return products due to financial pressures, underscoring a shift towards more discerning purchasing behaviour.

COMPANY NEWS:  

• The vast majority (80%) have increased their year-on-year investment in generative AI
• Three quarters agree it is helping drive revenue and innovation
• Almost all organizations (97%) allow employees to use generative AI in some capacity

Samsung Electronics Australia has received the Most Satisfied Customers award from Canstar Blue for its smartphone category. This follows Samsung's distinction in the TV and home theatre systems categories for the second consecutive year.

Telstra has made two announcements today, boosting its new Smart Wi-Fi Booster which can be extended with up to four units, while also delivering a new 30-day NBN satisfaction guarantee.

Promising “action to deliver better broadband to Australians” with 4G back-up, proactive speed tests and the telco’s “30 day network satisfaction guarantee”, Vodafone has entered the NBN market at last.

Labor has slammed Prime Minister Malcolm Turnbull for being “all talk and no action” regarding “the year of the customer” in face of NBN complaints to the TIO and Choice’s survey results for ISP satisfaction.

Credit card holders who like the rewards programs offered by their card providers spend significantly more every month than customers who are not enticed by the rewards on offer, according to a credit card satisfaction study which ranked Bendigo Bank highest in customer satisfaction.

Several articles appeared over the last week claiming that Samsung S5 and Note 4 users were more satisfied than iPhone 6 and 6 Plus users, but the data used was released in May 2014 well before the new iPhones launched - oops!

Users remain largely unhappy with their social networks despite small increases from Facebook and LinkedIn this year, new research shows.

While Vodafone anecdotally suffers badly in the consumer happiness stakes, Internode says it's getting a '98% thumbs up' in the latest Australian Broadband Survey.