Displaying items by tag: Help Desk

COMPANY NEWS:  Amelia continues to pull away from the pack with its innovative and proven platform.

Rackspace Technology is one of a very few global multicloud providers, president of public cloud business unit D.K. Sinha told iTWire, even though most organisations want a multicloud environment so that regulated or data-intensive applications can be deployed in private cloud while others are suitable for running in a public cloud.

COMPANY NEWS: RSA, the security-first identity leader, released its inaugural ID IQ Report today. Using results from the RSA ID IQ Quiz, the report assesses and baselines users' identity security knowledge, capabilities, and perceptions regarding the role of AI in cybersecurity. Results from the 2023 RSA ID IQ Report reveal that:

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Most people think Office Space is a cult hit movie from 1999, and while it is that, we’re talking about Australian co-working “The Office Space” successfully helping accelerate Australian businesses.

New versions of HP Propel and HP Service Anywhere help IT organisations better serve their users by making it easier for them to serve themselves.

ManageEngine's ADSelfService Plus self-service password management system is now integrated with the company's ADManager Plus and ServiceDesk Plus products.

ManageEngine aims to simplify billing for IT services companies with a new module for its ServiceDesk Plus-MSP software.

SolarWinds has launched a relatively low-cost IT help desk package.

Cloud-based helpdesk systems provider Zendesk has signed its one thousandth Australian customer. The milestone was reached six months after the company set up shop in Australia.

New analytics feature gives companies direct visibility into how customers use self-service content

Zendesk for Facebook adds further social networking integration to the cloud-based helpdesk system.

Interest in cloud deployments of BMC's Remedy ITSM software is growing rapidly, and the company has plans to broaden the scope of the product.

"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has "help us help you" seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.

Cloud-based help desk software provider Zendesk opened its Asia Pacific headquarters in Melbourne today.

Company sets up direct operations in Australia, appoints industry veteran Geoff Masters as Vice President of APAC Sales.

Former CA Technologies executive will lead aggressive growth plans and product development.

Architecture and design firm Hassell has dramatically improved the effectiveness of its IT operations by reorganising it around a service desk with selective outsourcing.

Surado CRM sets new Industry Standards for Online CRM Storage Space