Displaying items by tag: TPG

Telecommunications provider TPG Telecom has reported a fall of 56% in net profits for the financial year 2019 compared to last year, with the company attributing the fall from $397.5 million to $175 million to its being forced to give up plans for a mobile network.

Underperforming broadband services are still a problem for some consumers, with a newly publish report revealing that 12.4% of consumers continue to experience underperforming services that “rarely come close to reaching their maximum plan speed”.

Internet service provider Internode has won the Internet Service Provider Customer Satisfaction Monthly Award for June with a customer satisfaction rating of 82%.

Australia's biggest telecommunications provider Telstra says it has no comment on the decision by the Australian Competition and Consumer Commission to oppose the proposed merger of TPG Telecom and Vodafone Hutchison Australia.

Telco TPG is touting its lead position for NBN average download speeds in the ACCC’s Measuring Broadband Australia program by the competition watchdog, the ACCC.

Eleven telcos have been warned by the communications regulator, the Australian Communications and Media Authority, for failing to tell potential new customers that they do not provide priority assistance services, or failing to name a telco that does.

Most NBN users experience less than one outage of 30 seconds or more a day, but Optus customers on average had to suffer through more than 1.5 outages each day, according to the Australian Competition and Consumer Commission's fifth report on NBN speeds.

Vodafone Hutchison Australia has returned low-key results as other  telcos have, with the company decreasing its losses by 30% for the 2018 year, the figure being $124.4 million.

The NBN continues to cop flak over performance issues, but Telstra's NBN services lead the latest Netflix ISP speed index.

The massive telecommunications industry has been flunked badly by the Australian graduate community, with not one telco appearing among the top 75 graduate employers in a recent survey.

Telecommunications provider TPG Telecom has cancelled plans for rolling out a mobile network, and cited the ban imposed by the Australian Government on Chinese telecommunications equipment provider Huawei Technologies as the main reason.

The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.

The Australian Competition and Consumer Commission has asked NBN users who experience slow speeds to check with their providers if they are eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.

Telstra has picked up the largest number of lots in the 5G spectrum auction organised by the Australian Communication and Media Authority in the 3.6 GHz band.

Fixed-line NBN customers are benefitting from competition among Internet service providers to perform well in the ACCC's speed tests, though some consumers continue to get much lower speeds than others on the same plan.

The Australian Competition and Consumer Commission may think that openness about peering arrangements between the larger ISPs will have some meaningful effect. Tier 2 ISP Aussie Broadband respectfully begs to differ.

Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.

The CVC costs set by the NBN Co make it very difficult for ISPs to offer gigabit connections to more than a select band of customers who are willing to sign up in numbers and pay slightly more than other speed tiers, according to one ISP who caters to this type of consumer.

ANALYSIS The head of small Australian ISP, Aussie Broadband, has taken the unusual step of telling his customers the intricate details of an outage that occurred over the recent weekend, in sharp contrast to other companies that try to paper over such incidents with bizspeak.

Optus scored a customer satisfaction rating of 73% to win the Roy Morgan Home Phone Provider Customer Satisfaction Monthly Award for July, just ahead of ISP iiNet on 71%.