Displaying items by tag: Verint

By Martyn Riddle, VP Marketing, Asia Pacific at Verint:  As the new year begins, CX leaders are setting resolutions to ensure their organisations thrive in 2025. And at a time when customer expectations are both high and uncompromising, some previously nice-to-haves are now business imperatives, most notably technologies that offer agility, intelligence, and the ability to deliver standout customer experiences.

COMPANY NEWS:  Sydney-headquartered customer experience and digital transformation company, Customer Science Group, has announced the launch of the AI Accelerator program, a packaged advisory and consulting solution providing company management with the opportunity to rapidly prove the value of AI’s return on investment in their contact centre operations and subsequently ready its adoption securely and in compliance with industry regulation.

Customer experience automation provider RingCentral and customer engagement company Verint have announced a strategic partnership to provide RingCentral customers access to best-in-class workforce engagement management (WEM) and CX automation.

Verint Leads in Five Product Capabilities Satisfaction Categories Including Leveraging Artificial Intelligence

COMPANY NEWS: Verint® (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Enterprise Workforce Management Product and Market Report*.

COMPANY NEWS: Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced its participation at the 2022 edition of Gitex Global, where the company will demonstrate solutions to help its customers simplify and speed up innovation and efficiencies in delivering exceptional experiences without disrupting their operations.

The Australian contact centre market, comprising software, services, call management and hardware, is now worth more than $500 million, according to a new global analyst report.

‘Working in an industry subject to the level of disruption and innovation is my motivation to continually think differently, deliver quality and to share my perspective and learn from peers and experts whenever possible’.

Its solutions include customer engagement, security intelligence, fraud and risk compliance. This gives organizations crucial insights and enables decision makers to anticipate, respond, and take action. 

Sometimes a company’s name does not do justice to its effect on the world. Verint is not a name you hear every day but it certainly hears, and sees, you!

Unified communications provider Interactive Intelligence has appointed Mitchell Phillips as Australia territory manager.

Unified IP solutions provider Interactive Intelligence has added Andrew Austin and Wei Min Khoo to its Melbourne team.

Held from August 24 - 26, 2011, Security 2011 Exhibition & Conference is the must-attend security trade show in Australia and New Zealand. Now in its 26th year, Security 2011 Exhibition, organised by Diversified Exhibitions Australia, features an extensive exhibition and seminar program, showcasing the latest in security technologies, training and know-how.

In a bid to boost productivity one of Australia's big banks has brought in the managers and technology used by its call centre to improve the way its back office staff perform.