Displaying items by tag: support services

Electricity and gas retailer Origin Energy has switched to Rimini Street to deliver support for its Oracle software including e-Business Suite, Oracle Database, Fusion Middleware and Hyperion.

Sydney-headquartered cloud and managed services provider Tecala has been named as the first Rubrik Authorised Support Partner (RASP) in Asia Pacific.

The Australian and New Zealand IT and business services market grew 1.7% year-on-year in the first half of the year, the technology analyst company IDC says, adding that this was a major slowdown in annual growth.

Communications provider Ascom has signed a 3-year maintenance service contract with St Vincent’s Health Australia to provide support and maintenance services across a total of 11 individual sites under a single agreement.

Training and support solutions vendor Pennant Australasia has acquired Brisbane-headquartered software company Absolute Data Group (ADG) as part of its strategy to increase its presence in its target growth markets of Australasia and North America.

Optus has unveiled a suite of initiatives it says are designed to support small businesses to improve their operations, growth and profitability by better harnessing the power of Apple devices.

Irish IT managed services company Evros has chosen New Zealand for a new global operations centre it says will allow delivery of “highly-skilled” IT support and security services to clients around the globe on a 24/7 basis.

Enterprise software provider Rimini Street has been selected as the software support services provider to global auto manufacturer Hyundai-Kia Motors.

Omnichannel customer experience and contact centre solutions company Genesys is to undertake an overhaul of accounting software provider MYOB’s contact centre capabilities.

New Zealand-based, trans-Tasman IT services provider Datacom has won a three-year contract to supply IT infrastructure and support services to Toyota Australia.

Telstra has invested in US-based software support and technical services company Boomtown, with plans to utilise the company’s technology and services for its own customers in Australia.

Independent enterprise software support specialist Rimini Street has added SAP Hana services to its portfolio.

NEC has won a major contract to provide ICT global support services to the Department of Foreign Affairs and Trade.

Australia’s Academic and Research Network (AARNet) and computer emergency response team AusCERT have teamed up to provide the Research and Education (R&E) sector with an extended range of IT and network security support services.

Brisbane-based IT services company BMC Computers has doubled the productivity of its technicians by using Kaseya's suite of products.

F5 Network has expanded its worldwide technical support operations, opening a new Support Centre in Auckland which it says has been established in response to strong demand for Application Delivery Network solutions and services in the ANZ region and a growing partner ecosystem in Asia Pacific.

Print solutions and office equipment vendor Ricoh has officially opened its 5-star green star rated Centre of Technical Excellence in the Sydney suburb of Eastern Creek.

Telstra is ramping up its strategy designed to make it a dominant player in the digital marketplace with CEO David Thodey announcing today that the telco will extensively change the way it interacts with its customers through significant investment in new digital technology over the next three years.

Business management software firm, MYOB, has signed an agreement with specialist MYOB EXO services company, Enprise Solutions, to take over service and support for 270 customers of its employer services software across Australia.

Telstra has launched Telstra Plus Premium Support - a service to help consumers configure and repair their computers, networks and peripherals either remotely or by in home visits.