Rubrik’s RASP specialisation recognises partners which demonstrate a proven track record in delivering level 1 and level 2 technical support, with partners receiving the same "robust training" as Rubrik’s own level 3 support engineers and are empowered to act as the first point of call for joint customers.
Rubrik says that as a RASP partner, Tecala can further differentiate itself and grow its Rubrik business by offering customers increased flexibility in the type of support and services they receive - and in addition, Tecala can now act as a one-stop-shop for support offering Australian enterprises a single point of contact for fast issue resolution.
Jamie Humphrey, Managing Director, Rubrik A/NZ, said, “As a 100 per cent channel-led business, our partners are central to everything we do. Our RASP partners are an extension of our own support team, and Tecala’s success in providing round-the-clock data protection services and support made its elevation to this small, hand-picked group a no-brainer.
“At Rubrik, we’re extremely proud of our support offering. Tecala’s commitment to building strong and lasting relationships with its clients, together with its technical expertise in cloud native data management solutions, means our customers are in the best of hands.”
Over the past three years since it was appointed an Australian Rubrik partner, Tecala has successfully deployed Rubrik data recovery and governance solutions at organisations including Greencross and Iugis - and has recently seen increased demand for Rubrik solutions among organisations operating in industries with strong regulatory compliance and reporting requirements.
Pieter DeGunst, Managing Director, Tecala, said, “We’re excited that our exceptional skills and experience have been recognised with the RASP Specialisation. This is testimony to our capabilities and successful working relationships with vendors such as Rubrik which entrust Tecala as a safe pair of hands to deliver robust cloud infrastructure and a great customer experience.
“Our RASP Specialisation will enable Tecala to further capitalise on the growing interest for data recovery, governance, compliance, and cloud mobility across Australia. The combination of our proven and practical delivery approach, combined with Rubrik’s cloud data management solutions, makes this a truly value-added partnership.”