According to Rimini Street leveraging support of its Oracle software will help Origin Energy materially reduce its annual support fees and avoid the process of implementing recurring vendor updates and upgrades, “enabling the company to free up internal personnel to focus on high-value business initiatives”.
Rimin Street says Origin Energy has a vast Oracle footprint for its core ERP system environments - retail customer billing, financial accounting, asset management - with over 100 database instances.
“We identified that one of our largest database OPEX costs was our maintenance and support. We were attracted to the value proposition and support model offered by Rimini Street, as the company gave us an avenue to materially reduce our database costs and avoid further upgrades in the future,” said Cameron Adams, head of architecture and database services for Origin Energy.
“Origin has been on a journey in recent years of migrating all of our application workloads to the cloud.
“Working with Rimini Street has helped us further simplify some of our activities and the Company has become a valuable component in our overall IT strategy. Importantly, we have been able to redeploy some of our cost savings into higher value activities, with our teams now focusing on more proactive database work, recently establishing a new open-source database support framework and migrating some databases to PostgreSQL.
“Now, when we get a new workload, we look at open source offerings or managed database services as a first priority.”
Rimini Street says Origin Energy, as with all its clients, is assigned a Primary Support Engineer with an average of 20 years’ experience in the client’s enterprise software and backed by a team of functional and technical engineers.
“With Rimini Street you call your Primary Support Engineer straight away or log a ticket via the portal and you get a call back within about 10 minutes,” said Adams.
“The support we receive for level one incidents is phenomenal, and we get an expert on the phone that knows the right question to ask and how to direct the resolution process.”