Displaying items by tag: ITSM

Company Joins PeopleCert's Accredited Tool Vendors (ATV) Program as a Silver-Level Member

• Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices
• Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service management platform

Leading advisory and IT solutions provider, Atturra, today announced that its managed services business has achieved Cisco Gold Provider status reinforcing the company’s ability to provide Australian enterprises and government agencies with technology solutions that enhance connectivity, efficiency, and optimise overall cybersecurity and network performance.

An IT Service Management (ITSM) solution is critical for any organisation that wants to manage its IT services effectively, and efficiently SolarWinds Service Desk gives you all the tools to deliver high-quality services while maximising the value of your IT investments.

Observability and IT management software vendor SolarWinds has launched its first IT service management (ITSM) data centre in Australia, for SolarWinds service desk customers. The data centre is based in Sydney and will provide greater performance and speed for SolarWinds customers as well as enable data sovereignty compliance.

Having happy employees is conducive to better products and services for customers, and better customer service. With TOPdesk offering top class service management software to businesses, there's an added synchronicity to TOPdesk Australia giving its employees family-friendly freedoms, so what are the details?

Having happy employees is conducive to better products and services for customers, and better customer service. With TOPdesk offering top class service management software to businesses, there's an added synchronicity to TOPdesk Australia giving its employees family-friendly freedoms, so what are the details?

Two major players in the global CRM space have used Gartner Expo on the Gold Coast to put on display a cloud-based ITSM automation tool called Freshservice that they claim can not only result in significant time savings but also enable organisations to scale up their operations dramatically.

Joint Oracle Cloud Infrastructure and ServiceNow customers are now able to manage their cloud resources from ServiceNow service portals.

Melbourne-based Soapbox.ai is applying AI to improve ITSM and other service desks.

Application virtualisation vendor Citrix and IT service management software company ServiceNow have worked together to help organisations make the shift to people-centric computing through the Citrix IT Service Management Connector.

ManageEngine's ServiceDesk Plus SaaS service desk can now apply IT service management (ITSM) practices to non-IT functions.

Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.

IT service management (ITSM) refers to the whole gamut of activities — directed by policies, organised and structured in processes and supporting procedures — that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers.

IT service management teams can now access a single point of view analytics dashboard of all activituies performed by an organization to plan, deliver, operate and control IT services offered to customers.

New versions of HP Propel and HP Service Anywhere help IT organisations better serve their users by making it easier for them to serve themselves.

ManageEngine isn't resting on its laurels: the company has grand plans for its IT360 infrastructure monitoring suite.

The latest version of ServiceNow's SaaS IT service management system includes built-in support for mobile devices.

The Department of Defence has extended Fujitsu's contract to provide IT services.

ISP iiNet is to use BMC Software's Remedy IT service management software.

Sydney based managed services provider Applaud is offering BMC's Remedy IT service management software as a cloud-based service, saying it offers considerable advantages over the traditional premises based deployment.