Displaying items by tag: Service desk

Company Joins PeopleCert's Accredited Tool Vendors (ATV) Program as a Silver-Level Member

• Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices
• Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service management platform

COMPANY NEWS:  

• The Gartner Peer Insights “Customers’ Choice” distinction is based on feedback and ratings from end-user professionals who have experience purchasing, implementing and using BeyondTrust products
• As of June 30, 2024, BeyondTrust has earned an end-user review overall rating of 4.6 out of 5 in the Remote Desktop Software market, with 97% of reviewers noting a “Willingness to Recommend,” based on 70 reviews over the past 18 months

New features in Zoho Desk include Blended Conversations, which provides a "seamless" combination of human and bot-powered conversations.

COMPANY NEWS: BeyondTrust, the leader in intelligent identity and access security, has announced the release of BeyondTrust Remote Support 22.3. This new release introduces new admin capabilities to improve time to value and introduce more granular and integrated support for complex environments and large deployments.

Australia-based service desk and workflow technology specialist Servicely has secured $1.2 million in funding, and will use the money to boost product development, overseas expansion and sales and marketing efforts.

COMPANY NEWS: BeyondTrust, the leader in intelligent identity and access security, today announced the release of BeyondTrust Remote Support 22.2. This release builds upon the existing Microsoft Teams integration, introducing 1:1 screen sharing from a Teams chat, multi-portal support, custom greetings, and instance customisation for Remote Support users. In addition, a new Remote Support External Jump Groups integration with BeyondTrust Password Safe provides users with a simple workflow that extends access capabilities via SSH and RDP.

Cloud and managed service provider Nexon Asia Pacific has secured a multimillion-dollar multi-year agreement with privately-owned wealth management firm OrdMinnett to transition the company’s existing IT services to a completely new technology stack without downtime.

Japanese ICT giant Fujitsu has signed a three-year contract with the Australian Department of Defence to uplift and modernise Defence’s existing and planned future ICT environments.

With Systemology delivering business process automation and transformation since 2012, and its team experts in the field for over 20 years, the company’s expert business process skills, deep technical knowledge and commitment to customer satisfaction is what its customers say is Systemology’s most valuable differentiation in the marketplace.

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

The Tasmanian Government says 50 new IT jobs have been secured for the state as part of an industry assistance package of up to $1.36 million for a term of five years for DXC Technology to expand its enterprise delivery centre in Hobart.

Splunk announced this week its machine learning toolkit, as well as practical applications of this, built into its new IT Service Intelligence product.

LANDESK today announced the release of Service Desk 2016.1, bringing new capabilities and features to its IT service management platform.

Users of LANDESK will appreciate the addition of Skype for Business as way for users to contact their service desks.

ICT services consultancy UXC has secured multi-year contracts with a combined value of more than $25 million with two New South Wales Government owned electricity companies, Ausgrid and Endeavour Energy.

ManageEngine's ServiceDesk Plus Standard Edition help desk software was previously free only when used by no more than five technicians or agents, but that limit has now been removed.

IT service desk and professional services firm Applaud has joined the Australian Partner Network of Nimble Storage as a value-added reseller.

ManageEngine aims to simplify billing for IT services companies with a new module for its ServiceDesk Plus-MSP software.

Company sets up direct operations in Australia, appoints industry veteran Geoff Masters as Vice President of APAC Sales.