Displaying items by tag: ITIL

Leading advisory and IT solutions provider, Atturra, today announced that its managed services business has achieved Cisco Gold Provider status reinforcing the company’s ability to provide Australian enterprises and government agencies with technology solutions that enhance connectivity, efficiency, and optimise overall cybersecurity and network performance.

An IT Service Management (ITSM) solution is critical for any organisation that wants to manage its IT services effectively, and efficiently SolarWinds Service Desk gives you all the tools to deliver high-quality services while maximising the value of your IT investments.

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

Research reveals trends and opportunities in the ICT training and certification space

GUEST RESEARCH:  DDLS, Australia’s largest provider of corporate ICT and cybersecurity training, today released the results of its 2020 survey ‘Staying ahead of the Technology Curve, Now and in the Future’.

Application virtualisation vendor Citrix and IT service management software company ServiceNow have worked together to help organisations make the shift to people-centric computing through the Citrix IT Service Management Connector.

Professional opto digital products company Olympus Australia has chosen BMC’s Remedyforce software solution to transform the delivery of the company’s IT services.

Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.

IT service management teams can now access a single point of view analytics dashboard of all activituies performed by an organization to plan, deliver, operate and control IT services offered to customers.

LANDESK today announced the release of Service Desk 2016.1, bringing new capabilities and features to its IT service management platform.

Technology certification is big business in today’s IT driven world, where quality knowledge and professionalism is vital in delivering value to employers, employees and customers.

The type of training required by IT professionals is changing, according to the CEO of a major training provider.

ManageEngine's ServiceDesk Plus Standard Edition help desk software was previously free only when used by no more than five technicians or agents, but that limit has now been removed.

The adoption of BMC's FootPrints IT service management software has made a big difference to the IT support desk at broadcaster SBS - and other parts of the organisation have also put it to good use.

CSC selects eMite's Service Intelligence Platform to unify silos of disparate reporting metrics and present their customers with unparalleled transparency into the performance of their Business Services. After undertaking a comprehensive review of the marketplace, CSC chose eMite due to its compelling business value and the timeframe to deliver meaningful results to both the business and IT.

Australian software company eMite has scored a sales win from a major IT outsourcer.

Monash University is using BMC's Remedy IT Service Management Suite as part of its shared services transformation.

Global leader in IT Service Management professional services announces the opening of its Reading Training Centre.

Telstra has released the results of a survey into IT service management (ITSM) implementations in Australia, which found a widespread belief that IT staff lacked the necessary skills to implement and manage major IT service management projects.

Global leader in ITIL professional services announces its latest service offering