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Displaying items by tag: ITIL

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

Published in Enterprise Solutions

Out of all the factors that make an IT team successful or otherwise, one of the most crucial is the service desk tool it uses. SolarWinds has a cloud-based SaaS product, built on the ITIL framework, that can help drive your operations.

Published in Guest Opinion

Application virtualisation vendor Citrix and IT service management software company ServiceNow have worked together to help organisations make the shift to people-centric computing through the Citrix IT Service Management Connector.

Published in Enterprise Solutions
Friday, 22 September 2017 11:31

Olympus deploys BMC for IT services delivery

Professional opto digital products company Olympus Australia has chosen BMC’s Remedyforce software solution to transform the delivery of the company’s IT services.

Published in Deals
Wednesday, 20 September 2017 17:15

Olympus benefits big-time from BMC's Remedyforce

Olympus Australia has dramatically improved the responsiveness of its IT operations by adopting BMC Remedyforce ITSM system.

Published in Business Software

IT service management teams can now access a single point of view analytics dashboard of all activituies performed by an organization to plan, deliver, operate and control IT services offered to customers.

Published in Business Intelligence
Wednesday, 13 April 2016 14:42

LANDesk Service Desk update

LANDESK today announced the release of Service Desk 2016.1, bringing new capabilities and features to its IT service management platform.

Published in Enterprise Solutions

Technology certification is big business in today’s IT driven world, where quality knowledge and professionalism is vital in delivering value to employers, employees and customers.

Published in Education
Tuesday, 22 July 2014 16:52

Training needs are changing

The type of training required by IT professionals is changing, according to the CEO of a major training provider.

Published in Education

ManageEngine's ServiceDesk Plus Standard Edition help desk software was previously free only when used by no more than five technicians or agents, but that limit has now been removed.

Thursday, 23 August 2012 17:24

SBS tunes in to BMC FootPrints ITSM software

The adoption of BMC's FootPrints IT service management software has made a big difference to the IT support desk at broadcaster SBS - and other parts of the organisation have also put it to good use.

Wednesday, 06 July 2011 06:56

CSC Selects eMite To Unify Reporting Silos

CSC selects eMite's Service Intelligence Platform to unify silos of disparate reporting metrics and present their customers with unparalleled transparency into the performance of their Business Services. After undertaking a comprehensive review of the marketplace, CSC chose eMite due to its compelling business value and the timeframe to deliver meaningful results to both the business and IT.

Australian software company eMite has scored a sales win from a major IT outsourcer.

Published in Business Intelligence
Wednesday, 06 April 2011 11:32

Monash University picks BMC

Monash University is using BMC's Remedy IT Service Management Suite as part of its shared services transformation.

Monday, 21 March 2011 20:32

Pink Elephant Opens New ITSM Training Centret

Global leader in IT Service Management professional services announces the opening of its Reading Training Centre.

Telstra has released the results of a survey into IT service management (ITSM) implementations in Australia, which found a widespread belief that IT staff lacked the necessary skills to implement and manage major IT service management projects.

Global leader in ITIL professional services announces its latest service offering

IT Management experts to be headline sponsor at 2010 itSMF UK Conference

BMC is successfully using an airport simulation to convey the importance of teamwork and alignment between IT and business.

Global leader in ITIL professional services announces its latest UK appointment

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