Displaying items by tag: IT service management

GUEST CASE STUDY: Dynatrace, the leader in unified observability and security, has announced that Aeroporti di Roma (ADR), the largest airport operator in Italy – serving nearly 50 million people annually via more than 100 airlines and the Fiumicino Leonardo da Vinci and Ciampino airports – is using the Dynatrace platform to keep travellers flowing through its airports quickly and efficiently. Digital systems are at the heart of ADR's efficiency, underpinning all critical airport processes, including security checks, border control, baggage handling, airside operations, and traveller information systems such as those used for check-in and travel updates.

GUEST OPINION by Leon Adato, Head Geek, SolarWinds: Although they can be seen as one of the most change-adverse industries known to man, the banking, financial services, and insurance (BFSI) sector has adapted surprisingly well to the pandemic. As things worsened last year, some of the larger banks took decisive measures to provide devices and remote work arrangements, to safeguard employees and retain operational capability.

Enterprise applications company IFS has signed a definitive agreement to acquire Axios Systems, a global provider of cloud-based Enterprise Service Management (ESM) software.

John Lang, CEO of DDLS

DDLS is one of Australia’s pre-eminent IT training companies, and we are currently experiencing increased growth in demand in cloud-related training and for training on cyber security, a hot topic across the Australian market.

John Lang, CEO of DDLS

SPONSORED NEWS: DDLS is one of Australia’s pre-eminent IT training companies, and we are currently experiencing increased growth in demand in cloud-related training and for training on cyber security, a hot topic across the Australian market.

Jon Lang, CEO of DDLS:

As Australia’s largest provider of corporate IT and process training, DDLS represents a good barometer of what’s happening in the IT industry. If we see strong demand for training in a particular skill or product, you can be pretty sure a skill shortage will soon emerge. And if we’re not seeing demand for training in a particular product or technology, it’s likely on its way to becoming legacy or the market is saturated with skilled people.

SPONSORED NEWS: As Australia’s largest provider of corporate IT and process training, DDLS represents a good barometer of what’s happening in the IT industry. If we see strong demand for training in a particular skill or product, you can be pretty sure a skill shortage will soon emerge. And if we’re not seeing demand for training in a particular product or technology, it’s likely on its way to becoming legacy or the market is saturated with skilled people.

New versions of HP Propel and HP Service Anywhere help IT organisations better serve their users by making it easier for them to serve themselves.

RES Software, a supplier of software that assists in the delivery of IT services, has now released IT Store, a package that provides end-users with self-service access to a catalog of products, applications and services.

The latest version of ServiceNow's SaaS IT service management system includes built-in support for mobile devices.

A new version of FrontRange HEAT Service Management features improvements in the service catalogue and workflow automation.

Cloud-based IT management platform Panorama9 now offers the option of calls from a "live human" when something goes wrong.

A new version of ManageEngine's ITPulse private social networking system for IT support teams accommodates multiple domains.

ManageEngine aims to simplify billing for IT services companies with a new module for its ServiceDesk Plus-MSP software.

ISP iiNet is to use BMC Software's Remedy IT service management software.

Sydney-based managed service provider Applaud has adopted BMC's Remedy IT service management system.

The adoption of BMC's FootPrints IT service management software has made a big difference to the IT support desk at broadcaster SBS - and other parts of the organisation have also put it to good use.

SolarWinds has launched a relatively low-cost IT help desk package.

ManageEngine's ITPulse brings a social networking style user interface to IT service management.

"IT has got to fundamentally change the way it's doing business."