Displaying items by tag: ITSM

The adoption of BMC's FootPrints IT service management software has made a big difference to the IT support desk at broadcaster SBS - and other parts of the organisation have also put it to good use.

"IT has got to fundamentally change the way it's doing business."

Interest in cloud deployments of BMC's Remedy ITSM software is growing rapidly, and the company has plans to broaden the scope of the product.

Providers of cloud services should invest in IT service management (ITSM) capability in order to enable their customers to better monitor the performance of the infrastructure that underpins their services, and to differentiate their offerings in an increasingly crowded market.

CSC selects eMite's Service Intelligence Platform to unify silos of disparate reporting metrics and present their customers with unparalleled transparency into the performance of their Business Services. After undertaking a comprehensive review of the marketplace, CSC chose eMite due to its compelling business value and the timeframe to deliver meaningful results to both the business and IT.

Monash University is using BMC's Remedy IT Service Management Suite as part of its shared services transformation.

Global leader in IT Service Management professional services announces the opening of its Reading Training Centre.

Telstra has released the results of a survey into IT service management (ITSM) implementations in Australia, which found a widespread belief that IT staff lacked the necessary skills to implement and manage major IT service management projects.

Global leader in ITIL professional services announces its latest service offering

BMC claims its aggregate sales of $US100 million of cloud-related software is an industry first.