The SolarWinds Service Desk product is widely used for helping customers have control over their IT service desk, turning the wide array of resources, issues, problems, changes, patches, onboarding and offboarding, and all other daily tasks into an orderly planned and proactive body of work.

The new ITSM data centre will also enhance customer availability to customers through Asia Pacific and Japan as well as Australia, giving lower latency and accelerated responsiveness.

The investment is part of SolarWinds' continual demonstrated support for, and growth in, the Asia Pacific and Japan region, and follows from a previous SolarWinds Observability data centre opening.

“The new Sydney ITSM data centre provides a solution to the demand we’ve been seeing from customers in this space,” said SolarWinds group vice president engineering Sai Krishna. “A growing number of companies in the region seek to comply with data residency while delivering a great user experience. 

“The launch of our first data centre in Australia demonstrates our ongoing investment in the local market and our steadfast commitment to the APJ region more broadly. Most importantly, it offers Australian organisations greater control over their data and further improves the performance of SolarWinds Service Desk in the region.”

Ongoing investments by SolarWinds in the region, including this new local data centre, seek to help the company’s customers in Australia accelerate and derive more excellent value in their digital transformation initiatives. Reinforcing this commitment is the company’s involvement in the upcoming 24th itSMF National Service Management Conference, at which Krishna will present. The event will be held at the Adelaide Convention Centre on March 15th and 16th, 2023.

“Australia is an extremely important market for SolarWinds, and we’re pleased to bring the new capability offered by our Sydney data centre to the local market and our customers in Australia,” Krishna said.