Displaying items by tag: Freshworks

 GUEST OPINION:  Since the release of ChatGPT in late 2022, generative AI has quickly become a powerful tool that is driving innovation in many areas of business.

GUEST OPINION:  Artificial intelligence is reshaping industries across the globe, but Australia seems to be lagging behind. Freshworks’ 2024 Global AI Workplace Report found that while it's encouraging that 75% of Australian office workers say AI has improved productivity, the global average sits at 81% and AI and its impact has only scratched the surface.

Former executive at RingCentral, Five9 and Cisco, joins to lead product innovation and scale growth of Freshworks’ AI, CX and EX solutions

Freshworks Inc. (NASDAQ: FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks’ product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). He joins the Freshworks executive management team, reporting directly to Chief Executive Officer and President Dennis Woodside.

COMPANY NEWS:  Tabnine, the creators of the industry’s first AI-powered assistant for developers, today announced it raised $US25 million in a Series B round, bringing its total funding to $42.5 million.

COMPANY NEWS: Freddy, Freshworks’ AI assistant, continues to advance to make generative AI more accessible to employees in support, sales, marketing and IT, making their everyday work easier

Business software company Freshworks has appointed Sandie Overtveld as Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) markets.

Freshworks extends its service management platform to serve non-IT departments with “Freshservice for Business Teams”

COMPANY NEWS: Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announces Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a virtual event on 9th November to demo a variety of new product innovations.

Two major players in the global CRM space have used Gartner Expo on the Gold Coast to put on display a cloud-based ITSM automation tool called Freshservice that they claim can not only result in significant time savings but also enable organisations to scale up their operations dramatically.

Software firm Freshworks has appointed a former senior official at SAP ANZ as its ANZ director and country manager.

Global software provider Freshworks has signed an agreement with Queensland Airports Limited to manage the company’s IT services, including security cameras and Wi-Fi connection points, across its airports on the Gold Coast, Townsville, Mt Isa and Longreach.

Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.

Cloud-based business software vendor Freshworks has acquired Natero, a customer success management software company.

Customer engagement software vendor Freshworks has integrated its software suite with the WhatsApp Business solution so that it can offer immediate conversational support via this channel.

Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".

Freshworks, the leading provider of cloud-based business software, is hosting its first AI-focused customer experience event in Sydney on 10th August.

Cloud-based business software provider Freshworks has integrated its IT service desk product Freshservice with Facebook's enterprise collaboration platform Workplace.

Cloud-based business software provider Freshworks has opened its first data centre in the Asia Pacific region, choosing Sydney to begin the expansion of its footprint in the region.

Cloud-based business software provider Freshworks has released recruitment management software known as Freshteam that takes the makes the hiring process easier.

Cloud-based business software provider Freshworks has completed the acquisition of marketing software start-up Zarget.