Thursday, 15 April 2021 12:23

Oracle and ServiceNow announce new integration

By

Joint Oracle Cloud Infrastructure and ServiceNow customers are now able to manage their cloud resources from ServiceNow service portals.

The new integration between ServiceNow and Oracle Cloud Infrastructure (OCI) allows OCI resource management from the ServiceNow service portal and from the ServiceNow IT Operations Management (ITOM) Visibility application.

This means ServiceNow customers will have a single dashboard to manage their public cloud resources from Oracle and other major cloud providers.

Oracle points out that many global companies choose ServiceNow for IT service management (ITSM) and IT operations management. With this integration, they can discover and manage OCI IaaS, PaaS, and CaaS resources using ITOM Visibility as they would use for other cloud resources.

"Enterprise customers are increasingly moving toward a multi-cloud environment and need an easy way to manage all of their cloud resources," said Oracle Cloud Infrastructure vice president of product, industries, and partnerships Scott Twaddle.

"This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service portal to view and manage all of their cloud resources, including Oracle."

The integration of ITOM Visibility with OCI means customers can assess inventory and analyse usage of cloud resources within their OCI tenancy.

"With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be," said ServiceNow vice president and general manager of operations management and data foundations Jeff Hausman.

"Joint customers leveraging the Now Platform® and OCI will get the best of both worlds, a seamless experience that maximises the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations."

The UK's Network Rail – responsible for 20 of the country's largest railway stations, 20,000 miles of track, 30,000 bridges, tunnels and viaducts, and thousands of signals and level crossings – is already taking advantage of the Oracle/ServiceNow integration.

"At Network Rail we utilise ServiceNow to keep track of our systems and assets and we were very happy to see we can observe our Oracle Cloud Infrastructure deployment," said Network Rail database and middleware infrastructure manager Iain Sear.

"We look forward to expanding our use of both systems to serve our customers and operational teams."


Subscribe to ITWIRE UPDATE Newsletter here

GRAND OPENING OF THE ITWIRE SHOP

The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.

ENTER THE SHOP NOW!

INTRODUCING ITWIRE TV

iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.

SEE WHAT'S ON ITWIRE TV NOW!

BACK TO HOME PAGE
Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments