Thursday, 15 April 2021 12:23

Oracle and ServiceNow announce new integration


Joint Oracle Cloud Infrastructure and ServiceNow customers are now able to manage their cloud resources from ServiceNow service portals.

The new integration between ServiceNow and Oracle Cloud Infrastructure (OCI) allows OCI resource management from the ServiceNow service portal and from the ServiceNow IT Operations Management (ITOM) Visibility application.

This means ServiceNow customers will have a single dashboard to manage their public cloud resources from Oracle and other major cloud providers.

Oracle points out that many global companies choose ServiceNow for IT service management (ITSM) and IT operations management. With this integration, they can discover and manage OCI IaaS, PaaS, and CaaS resources using ITOM Visibility as they would use for other cloud resources.

"Enterprise customers are increasingly moving toward a multi-cloud environment and need an easy way to manage all of their cloud resources," said Oracle Cloud Infrastructure vice president of product, industries, and partnerships Scott Twaddle.

"This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service portal to view and manage all of their cloud resources, including Oracle."

The integration of ITOM Visibility with OCI means customers can assess inventory and analyse usage of cloud resources within their OCI tenancy.

"With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be," said ServiceNow vice president and general manager of operations management and data foundations Jeff Hausman.

"Joint customers leveraging the Now Platform® and OCI will get the best of both worlds, a seamless experience that maximises the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations."

The UK's Network Rail – responsible for 20 of the country's largest railway stations, 20,000 miles of track, 30,000 bridges, tunnels and viaducts, and thousands of signals and level crossings – is already taking advantage of the Oracle/ServiceNow integration.

"At Network Rail we utilise ServiceNow to keep track of our systems and assets and we were very happy to see we can observe our Oracle Cloud Infrastructure deployment," said Network Rail database and middleware infrastructure manager Iain Sear.

"We look forward to expanding our use of both systems to serve our customers and operational teams."

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Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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