Displaying items by tag: service management

In an era of rapid technological advancements, agility is crucial for staying competitive. The ability to quickly adapt to new trends and technologies often distinguishes thriving businesses from those merely surviving.

Observability and IT management software vendor SolarWinds has launched its first IT service management (ITSM) data centre in Australia, for SolarWinds service desk customers. The data centre is based in Sydney and will provide greater performance and speed for SolarWinds customers as well as enable data sovereignty compliance.

Most people start a new job feeling excited, but inadequate onboarding processes mean many of them have negative experiences, according to a new survey.

Service Management Automation X (SMAX), a service desk software solution developed by Micro Focus, has earned top spot as “the global leader” in enterprise service management. Micro Focus says the solution “enables efficient service delivery and intelligent automation, and prioritises the customers and employees first.”

Enterprise software vendor Micro Focus's Service Management Automation X (SMAX) as a service now allows data to be hosted by Amazon Web Services in Sydney..

Earlier this year, University of Southern Queensland ICT services director of client services Naomi Lutvey saw the writing on the wall: the COVID-19 pandemic could lead to the campus being closed.

Service management vendor ServiceNow has introduced the ServiceNow Store as a way of distributing paid and free applications and integrations for the ServiceNow platform, and inaugurated a new program to foster the company's development community.

Like many enterprise software companies, CA Technologies recognises customers that have made particularly good use of its products.

Service and PC lifecycle management specialist Numara Software says companies in the region are finally moving from just looking at the cloud to buying services.

Former CA Technologies executive will lead aggressive growth plans and product development.

Australian software company eMite has scored a sales win from a major IT outsourcer.

New product directly addresses customers' needs, allowing IT administrators to update and migrate software, operating systems and PCs while automatically preserving personality preferences and maintaining user productivity and satisfaction.

Kaseya®, the leading global provider of automated IT systems management software, today expands the financial capabilities and organisational visibility of the Kaseya IT Automation platform with the introduction of two new modules - Service Billing 1.0 and Service Desk 1.3. With the Kaseya Service Billing solution, service providers can now automate the entire billing process from one central portal to increase profitability, maximise cash flow and gain a complete view of their business operations. The enhanced Kaseya Service Desk solution is integrated with the Kaseya Service Billing module and allows technicians to track billable time against open tickets and work orders. Service Desk also delivers increased performance, improved organisational visibility and greater ease of use to help streamline ticket entry through remediation.

Global leader in ITIL professional services announces its latest service offering

IT Management experts to be headline sponsor at 2010 itSMF UK Conference

BMC claims its aggregate sales of $US100 million of cloud-related software is an industry first.

Global leader in ITIL professional services announces its latest UK appointment

New VP James Fox Joins Sidonis from Cramer/Amdocs