Displaying items by tag: Michael Parker

When we think of data, or digital technology generally, we typically think of relatively new companies. AWS came to life back in 2006. In tech that’s mature.

The data gap is one of the biggest challenges organisations face as they try to automate more activity and seek to leverage their data through AI. For large, old, and complex organisations the scale of the challenge can be daunting.

Two major players in the global CRM space have used Gartner Expo on the Gold Coast to put on display a cloud-based ITSM automation tool called Freshservice that they claim can not only result in significant time savings but also enable organisations to scale up their operations dramatically.

Thoughtworks’ XConf conference provides reasons to be optimistic about the potential for software to solve some major challenges.

Necessity is the mother of invention, and a popular invention generally sees many claiming parenthood. Indeed, many companies claim that invention or innovation is part of their DNA.

Human resources outfit PageUp People, which was hit by a massive data leak that it made public in June, apparently has been receiving post-breach advice from the local office of the biggest PR agency in the world – Edelman.

"If there's one thing worse than a bungle, it's a cover-up. And if there's one thing worse than a cover-up, it's being caught covering up." Wise words those, from the authors of a small, but very useful, book on data breaches and how to manage them.

Companies involved in 14 major recent data breaches in Australia and the rest of the world — including human resources outfit PageUp People — did not even achieve a passing grade for the way in which they handled post-breach communications, the authors of a new book on breaches say.

With corporate reputations trashed by the mishandling of cyber breach communications, what is the best practice in communicating about a cyber breach that respects privacy and honours trust and ethics?