Displaying items by tag: Nice

• Great Southern Bank has reduced customer wait times to just 30 seconds for 80% of calls, demonstrating a significant improvement in operational efficiency, response and service quality.
• The cloud based NICECXone system has empowered Great Southern Bank’s contact centre agents to resolve customer inquiries more effectively, contributing to higher customer satisfaction and streamlined operations.
• Optus and NICE’s partnership with Great Southern Bank showcase a commitment to leveraging advanced technology for real-world impact, supporting customers during times of financial distress and enhancing overall service reliability.

COMPANY NEWS: Following its successful implementation in two of Great Southern Bank’s national hubs, Optus, one of Australia’s leading telecommunication providers and Australia’s largest contact centre service provider is rolling out the contact centre of the future experience across further bank locations. To fulfil this project Optus, selected NICE, a global leader in AI-powered self-service and agent-assisted customer experience (CX) software for contact centres to overhaul the bank’s contact centre operations and deliver a more positive customer and employee experience.

Australian telecoms provider Optus has partnered with NICE, a provider of AI customer service automation solutions, to overhaul Great Southern Bank's contact centre operations.

When it comes to customer experience, NICE says "almost" isn't good enough. That's why it's pivoted to make a platform that solidly puts customers at the heart of all it does.

GUEST EVENT: Digital Transformation Live – Australia's largest ICT trade show – is happening at Sydney's International Convention and Exhibition Centre on 8 and 9 June 2023.

GUEST EVENT: Digital Transformation Live – Australia's largest ICT trade show – is happening at Sydney's International Convention and Exhibition Centre on 8 and 9 June 2023.

Customer experience platform provider Nice has Ben Eldridge to the role of channel sales manager.

Customer experience specialist Nice has appointed Anthony Brown to the role of ANZ director of solution consulting.

Company News: CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions 

AI-powered contact centre software provider NICE has announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools.

NICE launches CXone Expert, “the industry’s first digitally fluent self-service solution combining data, AI, and knowledge management, and turns bots into smart digital agents.” The newest solution integrates “seamless experience and gives agents to see the customer’s journey” and creates “meaningful conversation.”

Where is the money in the move to cloud computing? What's profitable and what isn't?

We posed this question to a broad swathe of senior industry executives. Here's what they had to say.

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

In the wake of the tragic events in Nice, Optus has offered its customers free calls to France.